Experienced Availability Manager (TM1) – Government Sector, Leading IT Service Delivery and Operations Management

Introduction to AT&T Global Public Sector

AT&T Global Public Sector is a renowned and trusted provider of secure, IP-enabled, cloud-based network solutions and professional services to the Federal Government. We pride ourselves on recruiting, developing, and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values, and dedicated to our customers' mission. Our team is driven by a shared vision of delivering exceptional service and support to our clients, and we are now seeking an experienced Availability Manager to join our team.

Job Overview

We have an exciting opportunity for an Availability Manager to report to the Operations Lead, supervising our 24x7 centralized operations staff in the activities associated with the identification, prioritization, and resolution of operational issues to ensure service levels and objectives are met. As an Availability Manager, you will play a critical role in leading incident response during critical outages, ensuring proper notification to management and customer points of contact, and implementing moderately complex core business processes to enhance customer service.

Key Responsibilities

• Implementing and improving core business processes to enhance customer service and overall operational efficiency
• Leading incident response during critical outages, ensuring timely and effective communication with stakeholders
• Evaluating employee performance, providing feedback, and recommending personnel actions to enhance team performance
• Preparing daily reports on incidents, changes, and problem tickets, as well as SLA status, to ensure transparency and accountability
• Developing and maintaining operations center scheduling to ensure seamless 24x7 operations
• Communicating professionally with all levels of personnel, from technicians to senior management, to ensure effective collaboration and issue resolution
• Utilizing strong time management, communication, interpersonal, and presentation skills to drive results and achieve objectives
• Troubleshooting and resolving technical issues in networking and desktop support, leveraging experience with enterprise management monitoring tools and ITSM tools

Essential Qualifications

• Three (3) years of experience in programs and contracts of similar scope, type, and complexity
• Bachelor's degree in Engineering from an accredited college or university
• TS/SCI with polygraph clearance required
• Strong understanding of IT service management principles and practices
• Experience with ITSM tools such as Remedy, Service Now, Service Manager, or equivalent
• Experience with enterprise management monitoring tools such as HP Openview, Solarwinds, or Splunk

Preferred Qualifications

• 8570 Certification
• Four (4) years of additional network engineering experience may be substituted for a Bachelor's degree
• Experience scheduling in a 24x7 environment
• Strong leadership and management skills, with experience supervising teams and driving results

Career Growth and Development

At AT&T, we are committed to the growth and development of our employees. As an Availability Manager, you will have access to extensive training and development programs, including tuition reimbursement, mentorship opportunities, and career advancement pathways. Our goal is to empower you to achieve your full potential and make a meaningful impact in your career.

Work Environment and Company Culture

Our company culture is built on a foundation of diversity, inclusion, and respect. We believe in fostering a collaborative and supportive work environment that encourages innovation, creativity, and open communication. As a remote worker, you will be part of a dynamic and distributed team that values flexibility, work-life balance, and employee well-being.

Compensation and Benefits

We offer a competitive salary range of $79,300 - $110,200 yearly, depending on experience, expertise, and education. Our comprehensive benefits package includes medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off and holidays, paid parental leave, and adoption reimbursement, among others. We also offer extensive employee wellness programs, employee discounts, and supplemental benefit programs to support your overall well-being and quality of life.

Conclusion

If you are a motivated and experienced IT professional looking for a challenging and rewarding role, we encourage you to apply for our Availability Manager position. As a key member of our team, you will have the opportunity to make a significant impact on our operations and contribute to the success of our clients. Join our team today and take the first step towards a fulfilling and successful career with AT&T Global Public Sector.

Apply now and become part of a dynamic and innovative team that is shaping the future of IT service delivery and operations management. We look forward to receiving your application and exploring how you can contribute to our mission.