Experienced AWS and Azure Cloud Operations Center Support Engineer – Remote Long-Term Contract Opportunity in Cloud Computing and IT Service Management

Introduction to Workwarp and the Role

Workwarp, a leading provider of innovative IT solutions, is seeking an experienced and skilled AWS and Azure Cloud Operations Center Support Engineer to join our team on a remote long-term contract basis. As a key member of our Cloud Operations Center, you will play a critical role in ensuring the seamless operation of our agency-level cloud environments, including Azure and AWS. If you have a passion for cloud computing, IT service management, and a keen eye for detail, we encourage you to apply for this exciting opportunity.

Job Highlights and Responsibilities

As an AWS and Azure Cloud Operations Center Support Engineer, you will be responsible for providing maintenance and support activities, including monitoring, troubleshooting, compliance, and optimization of our cloud environments. Your key responsibilities will include:

• Serving as the primary contact for all agency cloud operations-related queries and issues, providing expert guidance and support to ensure prompt resolution.
• Providing after-hours support to ensure the seamless operation of agency cloud services, including monitoring application workloads and proactively detecting problems.
• Creating, modifying, and deleting cloud alerts to monitor system performance, and implementing automated remediation for recurring incidents.
• Managing Major Incident Management (MIM) for agency priority 1 incidents, including coordination, documentation, root cause analysis (RCA), and notifications.
• Updating agency hosting and design documents as needed, and managing activity documentation and approval chains for both agency-specific and enterprise activities.
• Resolving agency cloud security alerts, ensuring compliance with security requirements, and monitoring certificate expiration and renewals.
• Implementing agency security controls according to organizational standards, and performing agency patch management on cluster environments, including Azure Kubernetes Service clusters (AKS) and Kubernetes versions.

Requirements and Qualifications

To be successful in this role, you will need to meet the following requirements:

• Must pass an extensive background check.
• Experience as a System Engineer and/or Cloud Engineer with hands-on experience dealing with implementation, security, and standards/best practices in a cloud environment, including Azure and AWS.
• Strong working knowledge of Azure and/or AWS, with the ability to work closely with multiple diverse delivery centers and their agencies.
• Excellent communication skills, both oral and written, to clearly communicate with clients and stakeholders.
• Consistently demonstrate strong organizational, communication, change management, and problem-solving skills.

SKILL MATRIX and Preferred Qualifications

In addition to the requirements listed above, the following skills and qualifications are preferred:

• System Engineer and/or Cloud Engineer with hands-on experience dealing with implementation, security, and standards/best practices in Azure and AWS.
• In-depth knowledge of networking, as well as connectivity to AWS and/or Azure (via Direct Connect and/or ExpressRoute).
• Hands-on experience with Microsoft Azure and Amazon Web Services (AWS) cloud services.
• Strong knowledge of all cloud technologies, with the ability to keep abreast of and have a deep technical understanding of current and emerging technologies.
• Proven operational experience with large Enterprise environments.
• Administrator certifications in Azure and/or AWS are a strong plus.

Work Environment and Company Culture

At Workwarp, we pride ourselves on our dynamic and supportive work environment, where our team members are encouraged to grow and develop their skills. As a remote worker, you will be part of a distributed team, with opportunities to collaborate and engage with colleagues from diverse backgrounds and locations. We offer a range of benefits, including:

• Competitive salary and compensation package.
• Opportunities for career growth and professional development.
• Flexible working hours and remote work arrangements.
• Access to cutting-edge technologies and tools.
• A collaborative and supportive team environment.

What We Offer

In addition to a competitive salary and benefits package, we offer a range of perks and incentives, including:

• Opportunities for professional development and career growth.
• Flexible working hours and remote work arrangements.
• Access to cutting-edge technologies and tools.
• A collaborative and supportive team environment.
• Recognition and reward programs for outstanding performance.

How to Apply

If you are a motivated and experienced AWS and Azure Cloud Operations Center Support Engineer, looking for a new challenge and opportunity to grow your career, please submit your application today. To apply, please send your resume to "jobs at etechnovision dot com" with B3826B in the subject line.

Conclusion

This is a fantastic opportunity to join a leading provider of innovative IT solutions, and to grow your career as an AWS and Azure Cloud Operations Center Support Engineer. If you have the skills, passion, and experience we're looking for, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to be part of a dynamic and supportive team, and to contribute to the success of our clients and our organization.