Experienced Customer Support Representative – Data Analysis & Reporting SaaS App
Are you a customer support enthusiast with a passion for data analysis and problem-solving? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark, a rapidly growing SaaS app company, as an Experienced Customer Support Representative.
About blithequark
blithequark is a small team of highly effective individuals working across three continents, united by a shared mission to provide the best tool for analyzing data from popular apps and APIs. Founded in 2017, our product has grown to become a trusted data analysis & reporting SaaS app, used by over 4,500 businesses worldwide. With a strong presence on Shopify, Stripe, and QuickBooks, we're expanding to other platforms, and we need talented individuals like you to join our journey.
About the Role
As an Experienced Customer Support Representative, you'll be the face of blithequark, providing world-class support to our customers through various channels, including email, live chat, and phone/video calls. Your primary responsibility will be to read and reply to customer queries, often involving complex data analysis and problem-solving. You'll work closely with our team to resolve customer issues, create engaging documentation, and contribute to the growth and development of our app.
Key Responsibilities:
* Read and reply to customer emails through our helpdesk tool (HelpScout) and live chat support
- Investigate and explain report results, custom formulas, and feature capabilities
- Record videos to demonstrate app functionality and answer specific customer questions
- Write documentation about various features of the app
- Participate in phone/video calls with larger customers to educate and walk through features
- Collaborate with the team to resolve customer issues and improve the overall customer experience
Required Skills:
* Analytical reading: Ability to understand customer queries, not just what they're saying
- Intelligible writing: Excellent written English, clear, concise, and grammatically correct communication
- Problem-solving: Tenacity in tackling new and unique report requests, considering various solutions
- Love for data and numbers: Comfort and interest in working with data, with experience in Excel formulas or SQL a plus
Preferred Skills:
* Proficiency with data analysis tools such as Excel, SQL, Tableau, PowerBI, Google Data Studio, or similar tools
- Experience in e-commerce, accounting, or finance, with familiarity with these domains beneficial
- Ability to create engaging screencasts for documentation and tutorial purposes
Working Remotely:
* Comfortable working from home or another remote environment with a dedicated workspace and reliable internet access
- Self-starter, proactive, and capable of working independently with minimal supervision
- Available and online during working hours, with clear and frequent communication essential
- Willingness to join our team as an independent contractor/sole proprietor, responsible for paying your own taxes
What You Can Expect From Us:
* Dedicated onboarding with screen-sharing sessions with team members
- Supportive team with a transparent, public-by-default communication culture
- Flexible work schedule with regular check-ins to track your progress
- Fair compensation based on your skills and location
- 25 days of paid leave annually
Join Our Team:
If you're a customer support enthusiast with a passion for data analysis and problem-solving, we invite you to join blithequark as an Experienced Customer Support Representative. Apply now and become a part of our dynamic team, shaping the future of data analysis and reporting for businesses worldwide. Apply Job! Apply for this job