Experienced Customer Service Representative – Remote Work Opportunity with Blithequark

Introduction to Blithequark

Are you ready to embark on a journey of limitless possibilities, where every day brings new challenges and opportunities for growth? Join the blithequark family, and you'll discover a world of excitement, foster your skills, and emerge as a shining example of excellence. As you begin this new chapter, you'll tackle demanding situations with flexibility and poise, acquiring new skills and propelling your career forward while having the time of your life. Feel free to bring your unique blend of personal and professional experience and jump into this incredible opportunity!

Why You'll Love This Role

This position is a vital part of the Payment and Digital Process team at blithequark Credit Association. The role is responsible for handling various tasks related to payment processing, object handling, direct bills, and budget transfers at blithequark Credit Association. You will be an integral part of a dynamic team that is dedicated to providing exceptional customer service and support.

Key Responsibilities

• Complete metrics access and adjusting features
• Coordinate return objects with supporters, gateways, merchants, the Central Bank, and various institutions
• Assist various departments with fraud resolution, member requests, and related Accounting standard record balancing
• Work on member cases/sports assigned
• Observe and maintain rules and procedures to ensure strict compliance with NACHA guidelines and regulations and Federal Banking legal rules
• Process contract bills, multi-record and member stores, credit card bills, and various tests, including IRA, bankruptcy, and result tests
• Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Log, research, and make necessary GL, account changes or returns
• Process Stop Pays and Check Batching
• Complete daily balancing and office closing
• Get facts from donors for the proper and correct handling of international and domestic budget switch requests
• Research and verify incoming and outgoing budget switch facts
• Communicate with the merchant to process budget transfers
• Understand and be familiar with incoming and outgoing budget switch legal regulations
• Store investigates returns, concentrates on member again tests on draft changes, process member tests, avow donors for incoming budget moves, and Central bank confirming and freeing budget moves
• Complete daily processing of workflows related to past due returns, supply of receipts, foreign collections, and jail charges

Essential Qualifications

To be successful in this role, you will need:

• High school diploma or GED
• Basic knowledge of Microsoft Office software (e.g., Word, Excel, Access, PowerPoint)
• Ability to work independently and with minimal supervision
• Ability to exercise excellent customer care skills
• Ability to complete numerical calculations and analyze data
• Ability to focus on work and meet deadlines under extreme pressure

Preferred Qualifications

While not required, the following qualifications are preferred:

• Past client/partner experience
• Past banking or Credit Association experience
• Episys/Symitar and processing wires knowledge
• Ability to work delayed hours in support of business needs
• Ability to cross-train and complete any task assigned within the office

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to multiple tasks
• Strong analytical and problem-solving skills
• Ability to maintain confidentiality and handle sensitive information
• Strong attention to detail and organizational skills

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop in their careers. You will have access to:

• Comprehensive training programs to help you develop new skills and knowledge
• Opportunities for advancement and career growth within the company
• A supportive and collaborative work environment that encourages learning and development

Work Environment and Company Culture

At blithequark, we pride ourselves on our diverse and inclusive work environment. You will be part of a team that values:

• Diversity and inclusion
• Respect and empathy
• Open communication and transparency
• Collaboration and teamwork

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Hourly rate of $22-35/hour
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) program with company match
• Opportunities for career growth and advancement
• Flexible work arrangements, including remote work options

Conclusion

If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to providing exceptional customer service and support, and we are looking for talented individuals like you to join our team. Don't miss out on this opportunity to take your career to the next level and apply today!