Experienced Senior Statistics Architect – Voice of the Customer Method Transformation and Innovation

At blithequark, we're not just building a business – we're crafting a community. We believe that every individual has a unique contribution to make, and we're dedicated to creating an environment where everyone can thrive. Our company values are built on the principles of integrity, teamwork, and a passion for delivering exceptional customer experiences. As a Senior Statistics Architect on our Voice of the Customer (VOC) team, you'll play a critical role in shaping the future of our customer listening strategy.

Join the Crew at blithequark

With over 5 million surveys received from clients each year across the consumer, business, and service provider sectors, our Customer Listening Team is responsible for implementing the Stop-to-Give-Up Voice of the Customer technique. This involves designing and programming customer experience surveys, which include 40+ studies translated into over 10 languages and deployed in more than 20 countries. As a Senior Statistics Architect, you'll be instrumental in transforming and innovating this technique, working closely with product and process owners, Qualtrics specialists, and our Agile Technology team.

Key Responsibilities

* Assist in the improvement and preservation of the new Voice of the Customer technique sourced from Cornerstone and integrated with the Survey and Dashboard Platform hosted on Qualtrics

• Collaborate with utility teams to outline, build, and capture business needs
• Grow knowledge of Voice of the Customer methods and leverage them to outline and transform data within the Cornerstone Large Data Platform
• Design and build robust data model architecture to aid in efficient data processing and standardized metric definitions
• Provide big data and batch/real-time analytical answers leveraging transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) to deliver innovative solutions ensuring high-quality and accuracy through intensive testing at variable and use case levels
• Offer pointers to beautify competencies to drive efficiency in computing programs using massive data ecosystems
• Power customer tale evaluation & elaboration, design and development of software programs, checking out & builds automation tools
• Proactively identify and automate repetitive tasks to improve best and efficiency
• Work closely with colleagues from GSN and AET to prioritize, define, increase, and review statistics for various use cases as part of the VOC cease-to-quit technique

Essential Qualifications

* Hands-on experience with Hive/Hadoop, Pyspark, Python, shell scripting languages, development life cycle management, and troubleshooting understanding for data-driven tasks for a span of no less than 3+ years

• Ability to collaborate actively with dating managers/product owners to expertise functional requirements and convert them into technical deliverables
• Familiarity with Agile methodologies of delivery, where small increments of a product are introduced at daily intervals to business groups
• Strong analytical and problem-solving skills, with the ability to work independently and as part of a team
• Excellent communication and interpersonal skills, with the ability to work with cross-functional teams and stakeholders

Preferred Qualifications

* Experience with data visualization tools and techniques

• Knowledge of cloud-based data platforms and big data technologies
• Familiarity with data governance and data quality principles
• Experience with data storytelling and communication of complex data insights to non-technical stakeholders

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our colleagues and their loved ones thrive. We prioritize their physical, financial, and intellectual health throughout every stage of life. Our benefits package includes:

• Competitive base salaries
• Bonus incentives
• Assistance for economic-well-being and retirement
• Flexible work model with hybrid, onsite, or digital preparations depending on position and business needs
• Generous paid parental leave policies (dependent on location)
• Free access to international on-site online wellness facilities staffed with nurses and doctors (dependent on location)
• Free and confidential counseling aid through our Wholesome Minds application
• Career development and education opportunities

Work Environment and Company Culture

At blithequark, we're passionate about creating a workplace that's inclusive, diverse, and supportive. We believe that every individual has a unique contribution to make, and we're committed to fostering a culture of collaboration, innovation, and continuous learning. Our offices are designed to promote creativity, productivity, and well-being, with amenities and resources to support your physical, emotional, and mental health. If you're passionate about data-driven decision-making, customer experience, and innovation, we want to hear from you. Join our team as a Senior Statistics Architect and help shape the future of our Voice of the Customer strategy. Apply now and take the first step towards a rewarding career at blithequark. Apply Job! For more such jobs, please click here! Apply for this job