Experienced Remote Health Care Customer Service Representative – Thrive in a Dynamic Work Environment
Are you a compassionate and empathetic individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join our team of dedicated professionals at blithequark, a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. As a Remote Health Care Customer Service Representative, you will play a vital role in creating exceptional outcomes for our clients and the millions of people who count on them. You will be part of a culture where individuality is noticed and valued every day, and where you can personally thrive, make a difference, and grow your career.
About the Role
As a member of our Customer Experience team, you will handle telehealth-based phone calls and email inquiries from customers, navigating multiple systems to deliver comprehensive solutions to complex healthcare-related issues. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients, while your punctuality and dependability are key to our clients' success. Some of the questions you may receive as a healthcare call center associate include:
- What is this authorization charge I see on my credit card after scheduling a visit?
- I'm at the pharmacy to pick up my prescription and they don't have it in their system. Did it get sent?
- I'm not able to sign into my account in the app and I'm not receiving a password reset email. Can you send me one?
- I attempted to schedule a phone visit but was not reached by a provider. Can I switch to a video visit instead?
What We Look For
We're looking for people with a passion for helping others, who are naturally empathetic and have the determination to deliver a comprehensive solution to these healthcare-related calls. Customer service experience is a plus, but not required. To be successful in this role, you will have:
- Ability to successfully complete a 3-week virtual training class. You cannot miss a day of training!
- High speed internet
- Distraction-free work environment
- Ability to type 40 words per minute with 96% accuracy
- Great problem-solving skills
- Ability to effectively multi-task
- High school diploma, GED or college degree
- Excellent communication skills
- Availability to work weekends
- Equipment provided and must be hard wired. No Wi-Fi.
What We Offer
* Competitive pay rate of $16.50 an hour
- Plenty of career growth opportunities within the healthcare team!
- Health benefits for you and your family, including medical, dental, and vision, starting on day 1 of work!
- Paid time off accrued after 180 days. Fully work from home!
- A supportive team environment where individuality is noticed and valued every day
- Opportunities for professional growth and development
- A dynamic and fast-paced work environment where no two calls are ever the same
What You'll Need to Do
To be considered for this position, please complete the following steps: 1. Apply to the role and provide your basic profile information (2 minutes) 2. Answer prescreens questions to ensure you meet the minimum requirements for the role (3 minutes) 3. Complete a typing test (2 minutes) 4. Take a short assessment to determine your fit for the role and set everyone up for success (10 minutes)
Why Join Us?
At blithequark, we value the health and safety of our associates, their families, and our community. We are committed to creating a culture where individuality is noticed and valued every day, and where you can personally thrive, make a difference, and grow your career. We are an equal opportunity employer and consider applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
Pay Transparency Laws
In some locations, pay transparency laws require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive.
Accommodation Requests
People with disabilities who need a reasonable accommodation to apply for or compete for employment with blithequark may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form.
Apply Now!
If you're a motivated and compassionate individual with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please click on the link below to access the application process. Apply Job!
Note:
We are currently NOT hiring in the following geographies:
- States: AK, CA, HI, MA, IL, MT, NY
- Metro Areas: MN- Minneapolis, IL, NY - NYC
- OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC Metro
We look forward to reviewing your application! Apply for this job