Experienced Lot Attendant – Customer Service Representative with Equipment Maintenance and Dispatch Expertise
Are you a people person with a passion for helping others? Do you enjoy working in a fast-paced environment where no two days are the same? If so, we invite you to join our dynamic team as an Experienced Lot Attendant – Customer Service Representative with Equipment Maintenance and Dispatch Expertise. As a key member of our team, you will be responsible for providing exceptional customer service, maintaining and inspecting equipment, and dispatching and returning equipment to customers. If you're a motivated and detail-oriented individual who is eager to learn and grow with our company, we encourage you to apply for this exciting opportunity.
About Us
At U-Haul, we've been serving do-it-yourself movers and their households since 1945. Our company was founded on the principle of providing affordable and accessible moving solutions to people across the United States and Canada. Today, we're proud to be a leader in the moving and storage industry, with a wide range of products and services designed to make moving easier and more convenient. Our commitment to customer satisfaction and our dedication to innovation have earned us a reputation as a trusted and reliable partner for people on the move.
Job Summary
As an Experienced Lot Attendant – Customer Service Representative with Equipment Maintenance and Dispatch Expertise, you will be responsible for providing exceptional customer service, maintaining and inspecting equipment, and dispatching and returning equipment to customers. You will work closely with our team to ensure that our customers receive the highest level of service and support, and that our equipment is in good working condition. This is a part-time position that offers a competitive hourly rate, opportunities for advancement, and a range of benefits and perks.
Key Responsibilities
* Provide exceptional customer service to customers inside and outside our U-Haul centers, answering questions and addressing concerns in a friendly and professional manner.
- Use smartphone-based U-Scan technology to manage rentals and inventory, ensuring that equipment is accurately tracked and accounted for.
- Move and hook up U-Haul trucks and trailers, ensuring that they are properly secured and ready for use.
- Clean and inspect equipment on the lot, including checking fluid levels and performing routine maintenance tasks.
- Answer questions and educate customers regarding products and services, including equipment usage and safety procedures.
- Prepare rental invoices and accept equipment returned from rental, ensuring that all paperwork is accurate and complete.
- Install hitches and trailer wiring, and fill propane tanks as needed.
- Drive a forklift, as required, and participate in ongoing continuous education through U-Haul University.
- Perform other duties as assigned, including participating in special projects and initiatives.
Minimum Qualifications
* Valid driver's license and ability to maintain a good driving record.
- High school diploma or equivalent.
Preferred Qualifications
* Previous experience in customer service or a related field.
- Experience with equipment maintenance and repair.
- Familiarity with U-Scan technology and other U-Haul systems.
- Ability to work in a fast-paced environment and adapt to changing circumstances.
- Strong communication and interpersonal skills.
Work Environment
The work involves moderate risks or discomforts, which require special safety precautions, such as working around moving parts or machines, fumes or irritant chemicals. You may be required to use protective clothing or gear, such as masks, goggles, gloves, or shields.
Physical Demands
The work requires some physical exertion, such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 pounds, assisted or unassisted.
Compensation and Benefits
* Competitive hourly rate, commensurate with experience.
- Opportunities for advancement and career growth.
- Range of benefits and perks, including:
+ Health insurance and prescription plans. + Paid holidays, vacation, and sick days. + Life insurance. + MetLaw Legal program. + MetLife auto and home insurance. + Discounts on Apple products, Dell computers, cell phone plans, hotels, and more. + 401(k) Savings Plan. + Employee Stock Ownership Plan (ESOP). + 24-hour physician available for kids. + Dental and vision plans. + Business travel insurance. + You Matter EAP. + LifeLock Identity Theft Protection. + Critical Illness/Group Accident Insurance. + Dave Ramsey's SmartDollar Program.
Why Join Our Team?
At U-Haul, we're committed to creating a culture of health and wellness, and we're proud to offer a range of benefits and perks that support our team members' physical and mental well-being. We're also dedicated to providing opportunities for career growth and advancement, and we're passionate about helping our team members achieve their goals and realize their potential. If you're a motivated and detail-oriented individual who is eager to learn and grow with our company, we encourage you to apply for this exciting opportunity.
How to Apply
If you're a motivated and detail-oriented individual who is eager to learn and grow with our company, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company and our culture, and to submit your application. We look forward to reviewing your application and learning more about your qualifications and experience. Apply To This Job Apply for this job