Experienced Remote Customer Service Sales Representative - Join a Dynamic Team and Unlock Your Potential in Healthcare Sales and Support

Welcome to a Fulfilling Career in Customer Service and Sales

Are you passionate about delivering exceptional customer experiences and driving sales growth? Do you thrive in fast-paced environments and enjoy helping others? Look no further! We are seeking a highly motivated and customer-focused Remote Customer Service Sales Representative to join our team. As a key member of our customer service team, you will have the opportunity to make a meaningful impact on people's lives while advancing your career in a dynamic and supportive environment.

About Our Company and Culture

Our company is a leading healthcare organization dedicated to providing innovative solutions and exceptional service to our customers. We pride ourselves on our commitment to excellence, integrity, and customer satisfaction. Our culture is built on a foundation of respect, empathy, and teamwork, and we strive to create a work environment that is engaging, challenging, and rewarding for all employees.

As a remote employee, you will be part of a virtual team that is connected and collaborative. We use the latest technology to stay in touch and work together seamlessly, ensuring that you have all the tools and resources you need to succeed in your role.

Job Summary and Key Responsibilities

As a Remote Customer Service Sales Representative, you will play a critical role in delivering high-quality customer service and driving sales growth. Your primary responsibilities will include:

• Providing exceptional customer service to internal and external customers, with a focus on needs identification, problem-solving, and partnering with billing and eligibility specialists
• Monitoring and resolving delegated customer service issues in a timely and accurate manner
• Using effective communication techniques to respond to customers, particularly in stressful situations
• Informing and educating new customers about billing/invoicing setup and billing/payment procedures
• Placing outgoing phone calls to complete follow-up on customer service requests as necessary

Requirements and Qualifications

To be successful in this role, you will need to meet the following requirements and qualifications:

Essential Qualifications:

• High School Diploma or GED (or higher) or equivalent work experience
• 1+ year of current or previous experience with the UMR Claims Processing System (UMR is a UnitedHealthcare company)
• 4+ years of combined education, work, and/or volunteer experience
• Ability to work any 8-hour shift between the hours of 7:00 am - 7:00 pm CST

Preferred Qualifications:

• Previous experience in customer service, sales, or a related field
• Knowledge of healthcare industry and/or medical terminology
• Experience with CRM software and other customer service tools

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Strong attention to detail and accuracy
• Ability to empathize with customers and provide personalized support

Career Growth Opportunities and Learning Benefits

We are committed to helping our employees grow and develop their careers. As a Remote Customer Service Sales Representative, you will have access to:

• Comprehensive training program to help you develop the skills and knowledge you need to succeed
• Opportunities for advancement and career growth within the company
• Regular feedback and coaching to help you improve your performance
• Access to online learning resources and training modules

Work Environment and Company Culture

As a remote employee, you will have the flexibility to work from home and create your own schedule (within our business hours). We offer a dynamic and supportive work environment that is inclusive, diverse, and fun. Our company culture is built on a foundation of respect, empathy, and teamwork, and we strive to create a work environment that is engaging, challenging, and rewarding for all employees.

Compensation, Perks, and Benefits

We offer a competitive compensation package that includes:

• Competitive salary and benefits package
• Opportunities for bonuses and incentives
• Comprehensive health insurance and wellness programs
• Paid time off and holidays
• Access to employee assistance programs and mental health resources

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences and driving sales growth, we encourage you to apply for this exciting opportunity. As a Remote Customer Service Sales Representative, you will have the chance to make a meaningful impact on people's lives while advancing your career in a dynamic and supportive environment. Apply now and join our team!