Operations Manager
About GoodLeap:GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.
The Operations Manager is responsible for overseeing the day-to-day operations of GoodLeap's Virtual Power Plant (VPP) programs, ensuring optimal performance, regulatory compliance, and customer satisfaction. This role coordinates across engineering, grid services, marketing, and customer support teams to manage programs that drive GoodLeap’s VPP goals.
Essential Job Duties and Responsibilities:Manage real time and day-to-day operations of VPP assets to include program management and performance optimization. Work closely with Product, Engineering, Regulatory, and Customer Support team to enhance platform functionality and customer experience. Serve as operational voice in product roadmap discussions for VPP tools, data, pipelines and alerts. Drive continuous improvement through automation, process refinement, and data insights. Identify operations risk and lead root cause analysis for any underperformance or anomalies.
Required Skills, Knowledge and AbilitiesBachelor’s degree in Engineering, Energy Systems, Operations Management, or a related field Master's degree preferred 2-4 years of relevant experience required Energy market operations experience Experience in VPP/DER integration, SCADA/grid software tools Performance analytics Regulatory compliance knowledge Operations excellence and attention to detail Clear, confident communication across technical and non-technical terms Strategic thinking with a bias for execution Analytical mindset with comfort in working with large datasets and performance metrics Compensation: $120,000 - $150,000/annually
Additional Information Regarding Job Duties and Job Descriptions:
Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
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