[Remote] Customer Support Tech II
Note: The job is a remote job and is open to candidates in USA. Verisk is a leading data analytics and technology partner to the global insurance industry, seeking a Customer Support Tech II. In this role, you will serve as a key point of contact for customers, providing both functional and technical support, ensuring a positive and solutions-oriented experience.
Responsibilities
- Serve as a frontline representative for customers by answering product and service questions via phone and the Zendesk support ticket system
- Troubleshoot and resolve customer issues by identifying root causes, determining appropriate solutions, and following through to resolution
- Provide clear, empathetic communication to ensure customers feel heard, supported, and confident in the outcome
- Recommend potential product or service enhancements by gathering customer feedback and analyzing recurring needs
- Assist with the creation and distribution of customer training tools and resources
- Collaborate with teammates and contribute to a supportive, service‑driven team culture
Skills
- Strong verbal and written communication skills, with the ability to explain information clearly and professionally
- Exceptional listening skills and a calm, reassuring presence when handling customer concerns or conflict
- Comfort using computers, mobile devices, and mobile applications in a support environment
- College‑level coursework and/or equivalent professional experience
- Experience in a call center or phone‑based customer service role
- A customer‑first mindset with a genuine desire to help and problem‑solve
Benefits
- Health Insurance
- A Retirement Plan
- Disability benefits
- A Paid Time Off program
- A competitive total rewards package that includes base salary determined based on role, experience, skill set, and location
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