Clinical Implementation Manager

At Nuna, our mission is to make high-quality healthcare affordable for everyone. We are dedicated to tackling one of our nation’s biggest problems with ingenuity, creativity, and a keen moral compass.

Nuna is committed to simple principles: a rigorous understanding of data, modern technology, and most importantly, compassion and care for our fellow human. We want to know what really works, what doesn't—and why.

Nuna has established its brand in the B2B space over the last decade by shifting the US healthcare system towards an incentive model that rewards healthcare providers for positive outcomes. Marshalling our collective backgrounds and insights, we are now crafting an innovative, consumer app - a clinically driven healthcare companion experience that leverages AI, gamification and social support techniques to improve outcomes for people with chronic conditions.

As a sign of the impact Nuna has already made in this space, Nuna was recently selected to join the Centers for Medicare & Medicaid Services (CMS) Health Tech Ecosystem, a landmark public-private initiative designed to transform healthcare for Americans.

YOUR TEAM

Nuna’s Customer Success team owns the customer journey post-sale — leading implementation, account management, support, retention, renewal, and expansion. We’re healthcare experts who configure and optimize Nuna’s patient engagement solutions to drive adoption, measurable outcomes, and lasting value. By building trusted partnerships and delivering exceptional service, we help our customers succeed and engage patients at scale.

YOUR OPPORTUNITIES

• Lead the planning and execution of projects to ensure timely and efficient delivery

• Collaborate with cross-functional teams to define project scope, objectives, and deliverables

• Manage and allocate resources effectively to meet project requirements

• Monitor project progress and identify potential risks or issues, taking proactive measures to mitigate them

• Conduct regular project status meetings and communicate updates to stakeholders

• Evaluate project outcomes and identify areas for improvement, implementing necessary changes

• Be a culture keeper, supporting continuous improvement and innovation within the implementation team

• Collaborate with sales and account management teams to ensure seamless transition from sales to implementation phase

QUALIFICATIONS

Required Qualifications

• Experience implementing Software as a Service (SaaS) working directly with external clients

• 3+ years of work experience in healthcare technology, preferably in support of health plans and value-based payment arrangements

• Current clinical licensure and relevant experience in a clinical setting (ex: RN, RRT, PT, NP)

• Experience leading projects with health systems/providers

• Experience working in a nimble, agile environment

• Excellent written and verbal communication skills

• Keen problem solving abilities

• An extremely organized and detail-oriented approach to work

Preferred Qualifications

• Previous experience in a start-up culture / flexibility to manage multiple competing priorities

• Bachelors degree in a healthcare related field (ex: Nursing, Respiratory Therapy, Healthcare Admin, etc)

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The expected salary range for this position is $150,000 to $170,000. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, and skillset.

Nuna is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetics and/or veteran status.

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