Tier 3 Application Support Specialist - Starcom Computer Corp.

Starcom seeks an experienced Tier 3 Application Support Specialist to provide the highest quality of technical support, application QA and ongoing implementation assistance. Plant Partner ERP is a mission critical, vertical market ERP application tailored for Floriculture and Horticulture businesses. This position is 100% remote.

Success in this role requires:

• Continuous learning. The program is feature-rich with extensive configuration to tailor functionality to unique customer business models.
• Commitment to customer success. Many of our customers have been with us for decades. You will work closely with customers daily in a fast-paced environment to discern requirements, troubleshooting issues and assist them to navigate complex systems and achieve their implementation goals.

Essential skills include:

• Proven expertise in relational database support and SQL. Plant Partner ERP has a complex data model (MS SQL Server) and successful candidates will leverage SQL to investigate and confirm data as part of troubleshooting and QA tasks.
• Experience supporting software in a manufacturing context. Plant Partner ERP requires familiarity with manufacturing workflows.
• Proficiency in data analytics using reporting software (Crystal), dashboards (Power BI) and complex spreadsheets.
• Excellent written and verbal communication skills.
• History of successful customer service and positive customer feedback.
• Ability to read java code a plus.

The Job

• Develop and execute a strategy to rapidly become a subject matter and business logic expert through an intensive, primarily independent learning process.
• Manage incoming Tier 3 troubleshooting tickets and escalations to identify root cause and communicate any data resolutions, configuration changes, or education necessary.
• Escalate any program defects through development channels and follow through on resolutions with QA and release approval.
• Assist customers to build custom reports and BI visuals.
• Assist with onboarding new customers and data migration.
• Advanced training for existing customers.
• 100% Remote position

About Us

We are a small, fully remote vertical market software development company headquartered in the Seattle area. With a focus on deep understanding of the unique domain and continuous innovation, we have proudly served many of our clients since our founding in 1981. Learn more at plantpartnersolutions.com

Details

• Salary starting at $70k per year depending on experience and technical skills.
• Work schedule is Monday through Friday from 8 to 5
• Health and dental insurance
• Paid Time Off
• Occasional travel required

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.