Sr. Member Experience Center Representative (Remote) in Venice, FL

Sr. Member Experience Center Representative (Remote) - Brunswick - Venice, FL - work from home job Company: Brunswick Job description: It is our people behind life’s passions who will make the big difference. If you are interested in becoming part of a company that delivers market leading products, driving your own career and working with brands committed to active lifestyles, then you’ve found your fit. Have what it takes? Join us. Freedom Boat Club is an international leader in owning and franchising Boat Clubs since 1989. We have over 280+ franchised locations and 110+ corporate owned boat clubs in operations throughout North America, Europe and Australia. The Member Experience Center is the primary way Freedom Boat Club’s members seek assistance with their reservations and membership questions. It’s our mission to deliver remarkable experiences to members and exceed their expectations. We are currently seeking a highly driven Sr. Member Experience Center Representative to join our Customer Service Team. Job Summary The Sr. Member Experience Center Representative is a customer service position that will report to the Member Experience Center Supervisor and will assist in all activities associated with inbound and outbound customer operations as well as handle advanced member accounting needs. This position will work closely with our accounting team to process each member’s request securely and accurately in a timely manner. This role will also be responsible for basic membership, reservation, and billing-related questions. Basic member assistance includes making and managing member reservations, email account management and tracking, processing transactions, answering a high volume of member calls, Billing related questions include changing member payment methods, refunds, processing membership holds and cancellations. This role is a full-time position with varied days and hours including some holiday and weekend availability required. This position is able to be in-office, hybrid or remote. Skills and Abilities Minimum 3 years of experience in customer service Embrace change and growth as the member experience center is growing at a rapid pace Strong customer service and ability to handle high volume of calls Proficient in Microsoft Office applications Excellent verbal and written communication skills with ability to meet established deadlines Capable of multi-tasking, highly organized, and detail oriented Ability to work independently and in a team environment Ability to work in a fast-paced environment with occasional process changes Protect and secure customers' personal information Provide accurate, valid and complete information by using the right methods/tools Identify and assess customers’ needs to achieve satisfaction Basic accounting principles knowledge is a plus Quickbooks experience is a plus We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and inspiration. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process. Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled EEO is The Law - click for more information and Privacy Policies Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: or 866-278-6942. All job offers will come to you via the candidate portal you create when applying through a posted position through . If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or . #Brunswick Corporation - Freedom Boat Club Expected salary: Location: Venice, FL Job date: Sat, 09 Sep 2023 01:41:35 GMT Apply for the job now! Apply tot his job Apply To this Job