[Hiring] Remote Student Support Advisor I - Welcome Team @DeVry University

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Student Support Advisor plays a vital role in supporting students throughout their educational journey, embodying our TEACH values and fostering a culture of CARE that aligns with our mission, vision, and purpose. Their role involves providing proactive, prompt, and accurate advising on financial, academic, and service-related matters, to ensure students receive the necessary support to reach graduation.

• Advocate for students at every stage of their academic journey by establishing personalized relationships.
• Monitor financial and academic progress and promote success through holistic advising.
• Connect students with resources and support services, addressing their concerns.
• Work collaboratively with faculty and staff to ensure students have the tools and support they need to succeed.
• Operate within a state-of-the-art call center architecture, offering one-call resolution.
• Cater to individual student needs and preferences through various communication channels.

Responsibilities

• Provide support for the new student enrollment process by partnering with Admissions.
• Develop and validate an estimated financial plan and establish clear timelines for applicants.
• Maintain a thorough understanding of all academic and Title IV financial aid programs, policies, and procedures.
• Monitor student accounts and provide guidance on financial eligibility.
• Proactively identify possible academic and financial obstacles by analyzing student data.
• Effectively leverage data and systems to track accurate enrollment, persistence, and graduation information.
• Possess knowledge of resources that can aid in providing informed recommendations based on student needs.
• Ensure precise documentation and preservation of information by capturing and recording all interactions.
• Employ a high level of discretion and independent judgment to evaluate intricate academic and financial situations.

Qualifications

• Some college coursework required.
• A minimum of 1-year of exceptional customer service or prior advising experience in an education setting.
• Eligible to access and maintain the NSLDS system and must not be in default of Title IV Federal aid.
• Ability to proficiently use Microsoft Office suite (Outlook, Word, Excel, Teams), internet applications, and database software systems.
• A work environment free of distractions and interruptions during your scheduled shift.
• Home office must be equipped with DSL or Cable Internet that is hardwired into a modem/router via Ethernet.

Preferred Qualifications

• Prior experience in a similar role within higher education.
• Title IV funding experience.
• Knowledge and experience with online learning.
• Experience working in a fast-paced, dynamic call center environment.

Shift Expectations

• Working flexible hours including evening and rotating Saturdays.
• The first 5 weeks of training require daily attendance from 9 AM to 6 PM Central Time.
• Permanent schedule varies by time zone with evening shifts and weekend overtime required.

Benefits

• 401(k) and Roth Plan with match.
• Paid Tuition Program.
• Remote and Flex Work Options.
• Medical, Dental and Vision Coverage.
• Paid Time Off.
• Paid Parental Leave.
• Fertility Coverage.
• Family and Domestic Partner Coverage.
• Adoption Assistance.
• Wellness Programs.
• Volunteer Time Off.
• Technology Stipend.
• Career Development Programs.
• Mental Health Care Programs.
• Tax Savings Account (FSA and HSA).
• Short-Term/Long-Term Disability Coverage.
• Life, Accident, AD&D, Critical Illness Insurance.
• Auto/Homeowners, Pet and Legal Insurance.
• Exclusive Discount Programs.
• Family Care Services.
• 2nd.MD, a virtual expert medical consultation service.
• Health Advocacy Service.

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