Brand Performance Manager, Boutique and Upscale Hotels (Remote US)

About the position At BWH® Hotels, we don't just offer employment opportunities, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry. Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including WorldHotels™, Best Western® Hotels & Resorts, and SureStay Hotels®, with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that's shaping the future of hospitality!

Responsibilities

• Improves member value by providing brand training, marketing, and related property support.
• Provides hotel operations consulting services (e.g., revenue management, sales and marketing, property management, brand training, and food & beverage management) to improve property performance.
• Uses all relevant tools and resources to statistically analyze and improve operational success through profitability and guest satisfaction.
• Meets established transition deadlines by researching, collaborating, identifying, and evaluating pipeline projects to avoid complications.
• Ensures value and satisfaction by effectively managing varying projects; assists with timely hotel openings, Preopening sales, and ramp up to meet brand growth objectives by managing and/or assisting with the property transition program and brand trainings.
• Communicates brand initiatives by promoting Best Western monitors hotel leadership in their application of brand approaches and guidelines.
• Supports brand initiatives, building value by conducting field-training workshops for investors, owners, management and staff on varied topics with a significant focus on superior customer care.
• Design, develop and facilitate onboarding training programs aimed to create and support the boutique brand culture.
• Provide onsite pre- and post-activation support for new boutique and upscale hotels.
• Contributes to the team effort with timely communication between members and Best Western departments.
• Achieves production and budget standards by effectively planning and scheduling property visits and travel.
• Ensures a seamless and expedient transition by conducting effective visits to applicant properties.
• Regularly interfaces with senior management.
• Meets financial objectives by preparing annual budgets.

Requirements

• Minimum of 5 years hotel General Manager experience or equivalent including at least 2 years of food and beverage management experience.
• Strong consideration towards professional training experience; current knowledge of adult learning concepts, content creation, facilitation and training techniques.
• Expert in hotel operations, food and beverage management, revenue management, hospitality sales and marketing, as well as finance.
• Bachelor's Degree in Business Administration, Hospitality Management or related field or an equivalent combination of education and experience.
• Intermediate proficiency in Microsoft Office Suite.
• Strong presentation/training skills.
• Ability to attain Best Western Quality Assurance Assessor certification.
• Strong organizational and time management skills.
• Solid ability to coach, develop and influence, inspiring others.
• Ability to analyze budgets and financial results, and to prepare, facilitate, and conduct business reviews.
• Ability to successfully communicate and interface with executive-level investors, owners, management, and BW senior leadership.

Nice-to-haves

• Certified Hotel Administrator (CHA) strongly preferred.
• Certified Hospitality Trainer (CHT) strongly preferred.

Benefits

• Medical/Dental/Vision available day one
• Vacation/Sick- accruals start day one
• Paid company holidays and personal holidays to celebrate what's important to you
• 401K - company contribution and match (U.S.)
• Registered Retirement Savings Plan (RRSP) - company contribution and match (Canada)
• Employee discounts/hotel discounts
• Free financial and health wellness programs
• Tuition Reimbursement

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