Weekend Overnight Operations Support Associate (Remote)

We're seeking a highly skilled and compassionate Operations Support Associate to join our team at Imagen Technologies, a cutting-edge healthcare startup revolutionizing patient care. As a Weekend Overnight Operations Support Associate, you will play a vital role in providing exceptional customer service, troubleshooting, and support to our patients, physicians, and internal teams.

Key Highlights

• Remote work arrangement with a competitive hourly rate ($24 - $29/hour) and benefits
• Full-time weekend overnight shift (Friday 6pm to Saturday 8am EDT, Saturday 6pm to Sunday 8am EDT, Sunday 6pm to Monday 8am EDT)
• 8-week remote training period (Monday - Friday, 40 hours/week) outside of regular shift schedule
• Opportunity to work with a high-growth company backed by Google Ventures and leading clinical networks
• Collaborative and dynamic team environment with a strong commitment to equal employment opportunity and diversity

About Us

Imagen Technologies is transforming the healthcare landscape by enabling patients to receive immediate diagnostic tests, results, and next steps within a single primary care appointment. With over $160m in funding, we're rapidly expanding our AI-enabled platform across the US, aiming to deliver care to 5m patients by 2026.

Responsibilities

• Provide exceptional customer service via phone, email, and chat, resolving issues and escalating as needed
• Triage calls, emails, and chat messages from customers and internal clinicians
• Monitor clinical systems to ensure operational targets are met
• Develop application expertise to support physicians, clinical staff, and support staff
• Facilitate provider communication and collaboration
• Input data into customer EMR systems and extract data for consult referral programs

Requirements

• Associate's degree and 1+ year of experience in healthcare technology support, or High School Diploma/GED and 3+ years of experience
• Recent healthcare experience with EMR systems and ticketing system experience preferred
• Excellent verbal and written communication skills, with strong computer skills and attention to detail
• Organized and able to work in a fast-paced environment with strong documentation skills

What We Offer

• Competitive hourly rate and benefits package
• Opportunity to work with a innovative and growing company
• Remote work arrangement with a reliable WiFi network and quiet workspace required
• Professional development and growth opportunities

How to Apply

If you're a motivated and compassionate individual with a passion for healthcare technology, please apply now. We can't wait to hear from you!