Call Center Customer Service Collector

We're seeking a highly skilled and personable Call Center Customer Service Collector to join our team at U.S. Bank. As a key member of our customer service team, you will utilize your exceptional communication and negotiation skills to provide top-notch service to our customers and drive business results.

Job Overview

In this role, you will work in a fast-paced environment, interacting with a wide variety of customers, receiving inbound calls, and using an outbound dialer system. You will provide excellent customer service, critical thinking, and solution-focused support to our customers, while also educating and arranging repayment schedules to meet department goals and deadlines.

Key Responsibilities

• Interact with customers, providing exceptional service and support
• Utilize critical thinking and problem-solving skills to resolve customer issues
• Educate customers on repayment options and arrange schedules to meet department goals
• Perform collection activities in accordance with state and local collections laws

What We Offer

We offer a competitive salary of $20/hour, plus a lucrative incentive plan, as well as a comprehensive benefits package, including:

• Medical, dental, and vision coverage
• 401(k) with company match and employer-funded pension plan
• Paid vacation and holidays
• Tuition reimbursement and career advancement opportunities

Requirements

To be successful in this role, you will need:

• High school diploma or equivalent
• Minimum one year of experience in collections and/or customer service activities
• Strong customer service and communication skills
• Ability to work in a fast-paced environment and meet deadlines

How to Apply

If you're passionate about providing exceptional customer service and are looking for a challenging and rewarding role, please click the "Apply Now" button to submit your application. We can't wait to hear from you!