Remote IT Support Specialist - $35/Hour

Join our dynamic team at American Airlines as a Remote IT Support Specialist, where you'll have the freedom to work from anywhere and enjoy a competitive salary of $35/hour. As a key member of our collaborative team, you'll utilize your diverse skillset to drive success and deliver exceptional support to our clients.

We're committed to rewarding talent and offer a comprehensive total rewards package. If you're passionate about IT and customer service, and are looking for a challenging and rewarding role, we encourage you to apply.

Introduction

Are you ready to explore a world of possibilities and grow your career with a leading airline? At American Airlines, we offer a unique opportunity to develop your skills, travel the world, and become the best version of yourself. As a Remote IT Support Specialist, you'll be part of our innovative IT team, working together to deliver exceptional support and resolve complex technical issues.

What You'll Do

• Providing first-level issue troubleshooting via phone for all hardware and software supported by our systems
• Resolving issues that can be solved via phone and referring more complex issues to certified support experts
• Offering first-level support to end-users for PC hardware and Network (Windows 7/Windows XP environments) and Mainframe (UNIX/IBM) environments
• Conducting issue determination for IT areas, including Voice, WAN, LAN, PC, Laptop, Printer, Password Resets, and more
• Collaborating with internal and external support teams and third-party vendors to identify and address core issues
• Reproducing or replicating customer issues to determine root causes
• Maintaining daily awareness of outages and issues system-wide
• Escalating incidents to escalation teams to ensure customer resolution
• Providing timely communication (verbal or written) to Level 2 support or other management personnel as needed

Requirements

To be successful in this role, you'll need:

• Technical degree and/or equivalent experience
• Help Desk or potential customer service experience
• Troubleshooting experience with service desk environments
• Knowledge and/or experience with internal server/mainframe applications, such as Offers, QIK, IBM/TSO/TPX, and Staff

Preferred qualifications include:

• Apple certification (Apple Genius)
• A+ Certification

Skills and Qualifications

We're looking for candidates with:

• Strong interpersonal, written, and verbal communication skills
• Ability to multitask in a fast-paced environment
• Strong problem-solving and analytical skills

Join our team and take your career to new heights! If you have the skills and passion we're looking for, please submit your application today.

Apply Now

Apply to this Job