Remote Customer Service Specialist - Medicaid & Supplier Support

Join our team at Workwarp as a Remote Customer Service Specialist! In this role, you'll be the voice of Aeetna, providing exceptional phone support to Medicaid members and suppliers. You'll handle a variety of inquiries, including benefits, eligibility, services, and ID card requests, ensuring a positive experience for every customer. This is a fantastic opportunity to leverage your communication skills and contribute to a mission-driven organization.

Key Responsibilities:

• Respond to inbound calls from members and suppliers, addressing inquiries related to benefits, eligibility, services, prior authorization, and programs.
• Maintain a secure work environment with a reliable high-speed internet connection (Ethernet required, Wi-Fi not permitted).
• Utilize company-provided hardware and training resources to excel in the role.

Required Skills & Qualifications:

• Excellent verbal and written communication skills with the ability to meet performance standards, attendance requirements, and call quality objectives.
• Proven ability to work independently and effectively in a remote setting.

Preferred Skills & Experience:

• Experience working in a call center environment.
• Familiarity with Medicaid and federal health insurance programs.

Employee Benefits:

Aeetna offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as options for health savings accounts (HSAs) and flexible spending accounts (FSAs). We also prioritize employee well-being through wellness programs, gym discounts, and access to resources. Our benefits extend to retirement plans with company matching, life insurance, disability coverage, paid time off, and educational assistance. We are committed to professional development, offering training and opportunities for advancement. Additional benefits include employee discounts, wellness reimbursements, and flexible work arrangements where applicable.

Ready to make a difference?

If you're a motivated and customer-focused individual, we encourage you to apply! Apply To This Job