Mgr,Account Mgt (IC)
About the position Develops service strategy to ensure renewal and growth of business and retention of members for assigned accounts. Achieves individual cross sell, growth/retention targets and customer satisfaction levels. Creates collaborative partnerships with sales to develop a comprehensive growth strategy for assigned book of business that is aligned with customer's objectives, financial position and employee benefit strategy while providing cross-sell opportunities and profitable revenue and growth to Aetna. Executes tactical components of the account team's business plan for each customer. Demonstrates proactive ability to diagnose and fix root cause drivers of service problems. Develops and manages service plans in the most proactive and strategic manner possible, and finds new and innovate ways to show customers the value of the products and services they have purchased. Proactively identifies potential service issues and takes steps to resolve those service issues that arise. May lead and mentor account managers to resolve simple and complex issues and develop solutions proactively. Takes the lead on management of the integration of client's and Aetna's internal organizations, with full responsibility for ensuring a smooth installation that will be a building block to gaining the trust of key client personnel. Educates customer on Aetna specific policies, product information, and procedures as well as industry issues and related current topics.
Responsibilities
- Develop service strategy for assigned accounts.
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- Achieve individual cross sell, growth/retention targets and customer satisfaction levels.
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- Create collaborative partnerships with sales for growth strategy.
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- Execute tactical components of the account team's business plan.
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- Diagnose and fix root cause drivers of service problems.
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- Develop and manage proactive service plans.
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- Identify and resolve potential service issues.
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- Lead and mentor account managers.
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- Manage integration of client's and Aetna's internal organizations.
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- Educate customers on Aetna policies and industry issues.
Requirements
- 5-10+ years sales and/or account management experience in the medical insurance and/or pharmacy industry.
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- Travel Required between 25-50%.
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- Experience Developing Relationships.
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- Life and Health license for resident state or must pass exam with 90 days of hire.
Nice-to-haves
- Remote Work Experience.
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- Upselling and Cross Selling Group Medicare Products.
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- Large or National Client Account Management experience.
Benefits
- Full range of medical, dental, and vision benefits.
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- 401(k) retirement savings plan.
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- Employee Stock Purchase Plan.
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- Fully-paid term life insurance plan.
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- Short-term and long-term disability benefits.
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- Well-being programs.
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- Education assistance.
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- Free development courses.
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- CVS store discount.
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- Paid Time Off (PTO) or vacation pay.
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- Paid holidays throughout the calendar year.
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