Remote & In-Person Airbnb/Short Term Rental Co-Host Opportunity

Join Our Team as a Co-Host and Deliver Unparalleled Hospitality Experiences

We're seeking a highly skilled and adaptable Co-Host to join our team at Niagara Hospitality, a leading Airbnb and short-term rental management company. As a Co-Host, you will be the frontline ambassador for our guests, ensuring their stay is nothing short of exceptional. With a strong focus on hospitality, attention to detail, and problem-solving, you will be responsible for providing top-notch support to our guests, homeowners, and contractors.

About Us

Niagara Hospitality welcomes over 20,000 guests from around the world to our properties each year. Our mission is to create unforgettable experiences that make our guests feel valued, appreciated, and relaxed. We're committed to delivering luxury hospitality services that exceed expectations, and we're looking for a like-minded individual to join our team.

Job Summary

This part-time, on-call position offers the opportunity to work remotely and in-person, with a flexible schedule that includes a combination of day and night shifts, weekends, and holidays. As a Co-Host, you will be responsible for:

• Providing exceptional customer service to guests, homeowners, and contractors via phone, email, and in-person interactions
• Managing and resolving guest inquiries, issues, and requests in a timely and efficient manner
• Conducting regular property inspections to ensure properties are ready for incoming guests
• Performing small maintenance tasks, such as changing batteries or air filters, and reporting any issues to management
• Collaborating with peers and management to drive process improvements and prevent repeat issues
• Arranging to fulfill guest requests before or during their stay

Requirements

To be successful in this role, you should:

• Be a self-starter with excellent communication and problem-solving skills
• Have attention to detail and be able to lift 100lbs when necessary
• Be fluent in written and spoken English and have excellent communication skills
• Be willing to use a smartphone and/or other device with GPS tracking while working
• Be an active listener who can think critically under pressure
• Have experience in home maintenance or property ownership (an asset)
• Be comfortable working in multiple locations and have a valid US Driver's License and reliable vehicle
• Reside in the Buffalo/Niagara Falls area and have flexible availability

What We Offer

In return for your hard work and dedication, we offer:

• Competitive hourly rate of $20.00 per hour
• Flexible schedule with a maximum of 30 hours per week
• Opportunities for growth and professional development
• A dynamic and supportive work environment

How to Apply

If you're passionate about delivering exceptional hospitality experiences and are looking for a new challenge, please apply today. Include a cover letter or personal introduction with the word "cactus" to demonstrate your attention to detail.

Apply Now