Join Our Team: Communication Specialist, Ethics & Compliance

Unlock a Rewarding Career with a Purpose-Driven Organization

We're NAVEX, a company dedicated to making the world a better, safer, and more ethical place. Our mission is to empower organizations and individuals to speak up and create positive change. As a Communication Specialist, Ethics & Compliance, you'll play a vital role in helping us achieve this goal.

About the Role:

We're seeking a highly skilled and compassionate Communication Specialist to join our Contact Center team. As a key member of our team, you'll be responsible for capturing sensitive information via inbound calls, creating exceptional customer experiences, and supporting our flagship product for Hotline & Incident Management services. Your work will have a direct impact on our organizational goals and contribute to a safer, more ethical work environment for our customers worldwide.

What You'll Do:

• Engage with reporters in a respectful and empathetic manner, ensuring their concerns are heard and addressed with care and confidentiality
• Answer calls from various industries in a timely and professional manner, following our intake process and exercising sound judgment to meet callers' needs
• Lead reporters through a guided interview process, asking relevant questions and capturing accurate and detailed information
• Maintain confidentiality and handle sensitive information with discretion and integrity
• Assist with special projects and departmental responsibilities as assigned
• Work flexibly in a 24/7 operation, adapting to changing schedules and priorities as needed

What You'll Need:

• Outstanding customer service skills, with a strong focus on empathy, active listening, and results-driven approach
• Emotional resilience and ability to remain calm and composed in challenging situations
• A quiet, secure home office or workspace with reliable internet connectivity (25 mbps download, 10 mbps upload)
• Minimum typing speed of 35 WPM and strong accuracy and attention to detail
• Experience with MS Office and ability to navigate proprietary software applications
• Openness to change, adaptability, and a growth mindset
• Alignment with NAVEX core competencies: accountability, customer focus, drives results, and instills trust

What We Offer:

• Competitive salary ($15.50 per hour, with opportunities for growth and progression)
• Comprehensive benefits package, including wellbeing programs and opt-in benefits
• Meaningful purpose and opportunity to make a positive impact on organizations and individuals worldwide
• Flexible work arrangements, including remote work options and flexible scheduling
• Inspiring culture, with a focus on teamwork, growth, and development
• Industry leadership and opportunities for career advancement

Our Commitment to You:

We believe in empowering our team members to thrive in all aspects of their lives. We offer:

• Career growth and development opportunities, with market-leading training and a commitment to owning your career plan
• Transparent pay practices and opportunities for progression
• A supportive and inclusive work environment, with a focus on diversity, equity, and inclusion

Ready to Join Our Team?

If you're passionate about making a difference, have excellent customer service skills, and are looking for a rewarding career with a purpose-driven organization, we want to hear from you. Apply now to become a part of our dynamic team!