Customer Experience Representative - Tolling Operations (Full-Time)
Join our dynamic team as a Customer Experience Representative - Tolling Operations, working remotely and supporting commercial and public sector clients. As a key member of our customer service team, you will handle inbound inquiries, troubleshoot basic technical issues, and provide exceptional service to customers. This is an excellent entry-level opportunity for those looking to start their career in customer service.
Position Overview: * Provide top-notch customer service and support to commercial and public sector clients via inbound customer service interactions * Troubleshoot basic technical issues and resolve customer complaints in a timely and professional manner * Represent our company and its clients with exceptional customer service skills, ensuring a positive customer experience * Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction Responsibilities: * Handle inbound and outbound contacts in a courteous, timely, and professional manner * Listen to customers, understand their needs, and resolve customer issues * Research systems to find missing information and coordinate with other departments to resolve issues * Follow client program processes and perform tasks in a courteous and professional manner * Utilize systems and technology to complete account management tasks * Accurately document and process customer claims in appropriate systems * Adhere to all attendance and work schedule requirements Requirements: * 18 years of age or older * High school diploma or equivalent * Experience with data-entry utilizing a computer * Excellent organizational, written, and oral communication skills * Ability to type swiftly and accurately (20+ words a minute) * Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) * Reliable with the ability to maintain regular attendance and punctuality * Customer service oriented with excellent interpersonal skills What We Offer: * Competitive salary and benefits package * Opportunities for career growth and advancement * Comprehensive training program to ensure success in your role * Flexible scheduling options to accommodate your needs * Recognition and reward programs for outstanding performance How to Apply: Apply To This Job Join our team and start your career in customer service today! Apply for this job