Customer Service Support Representative - Client Billing (Remote)

Join the Labcorp Team and Make a Difference in Healthcare!

Labcorp's Revenue Cycle Management Division is seeking a highly skilled and motivated Customer Service Support Representative to join our Contact Center team for Client AR & Customer Service. As a Customer Service Support Representative, you will play a critical role in ensuring that our clients receive world-class service and support. If you are passionate about delivering exceptional customer experiences and have a strong desire to work in a dynamic and innovative company, we want to hear from you!

Job Summary:

This is a remote opportunity to join our team as a Customer Service Support Representative, working with physician offices, hospital laboratories, patients, and internal customers to address their needs accurately and efficiently. You will provide product education, handle a wide variety of questions, and ensure a world-class customer experience.

Responsibilities:

• Follow approved Standard Operating Procedures (SOPs) to update and provide necessary information to resolve denied claims.
• Continuously evaluate current policies and SOPs, and provide recommendations for process improvements.
• Handle sensitive information in a confidential manner.
• Read and understand explanations of benefits or correspondence.
• Document all activity made to a claim.
• Communicate effectively via telephone with physicians, insurance companies, and patients.
• Utilize tools to verify eligibility, claim status, and/or obtain better billing information.

Requirements:

• High School Diploma or equivalent required.
• Remote work setup requirements:
• Dedicated work-from-home space.
• Ability to manage time and tasks independently while maintaining productivity.
• Previous medical and/or call center experience a plus.
• Technical Requirements:
• Internet download speed of at least 50 megabytes per second.
• No satellite internet.
• Ability to connect equipment to router/modem with Ethernet cord (equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspot with ethernet port).

What We Offer:

• Competitive salary: $15.25 - $21.00 per hour or state/local minimum wage, if higher.
• Generous paid time off.
• Medical, Vision, and Dental Insurance Options.
• Flexible Spending Accounts.
• 401k and Employee Stock Purchase plans.
• No charge lab testing.
• Fitness reimbursement program.
• Comprehensive benefits package for eligible employees.

Why Join Labcorp?

At Labcorp, we are committed to improving health and improving lives. We value diversity, inclusion, and employee engagement. As an Equal Opportunity Employer, we strive to create a workplace that is free from harassment and discrimination.

How to Apply:

If you are a motivated and customer-focused individual looking for a new challenge, please submit your application today. We encourage all qualified candidates to apply.

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