Remote Benefit Advocate - Member Services Specialist

Join Our Dynamic Team and Make a Difference in the Lives of Others!

We're seeking a highly skilled and compassionate Benefit Advocate to join our Member Services team, providing top-notch support to our clients and their employees. As a Benefit Advocate, you will play a vital role in delivering exceptional customer experiences, answering inbound calls, and resolving benefits-related inquiries in a professional, energetic, and positive manner.

About the Role:

• Work from the comfort of your own home with our 100% remote opportunity
• Competitive salary: $18.50 per hour, with comprehensive benefits package
• Flexible scheduling: Monday to Friday, 8-hour shifts, with varying start times until 7:00 PM CST
• Comprehensive training program to ensure your success, completed from your home office

Key Responsibilities:

• Respond to a broad range of inbound calls, providing accurate and thorough support to clients and their employees
• Document call details and ensure compliance in all areas of processing
• Collaborate with team members to find creative solutions to complex problems
• Take ownership of the entire process, from receipt of work to resolution

Requirements:

• Prior experience in benefit administration, insurance brokerage, or insurance provider (preferred)
• Strong customer-centric mindset and exceptional phone etiquette
• Comfortable with technology and able to work in a fast-paced environment
• Competitive, team player with a strong desire to excel
• Internet speeds of above 20 Mbps (Download) and 5 Mbps (Upload), with Ethernet cable connection highly recommended

What We Offer:

• Comprehensive benefits package, including medical, dental, and vision coverage
• Opportunities for professional growth and development in a dynamic and supportive environment
• Recognition and rewards for outstanding performance
• A culture that values diversity, equity, and inclusion, with a commitment to equal employment opportunities

How to Apply:

If you're passionate about delivering exceptional customer experiences and making a difference in the lives of others, we encourage you to apply. Please submit your application, and we'll be in touch to discuss this exciting opportunity further.