Head of Customer Success, Enterprise (Remote)

Join Our Mission to Revolutionize Fundraising for Non-Profit Organizations

We're seeking an exceptional leader to head our Customer Success team, driving engagement and growth across our largest enterprise and strategic non-profit customers. As a seasoned SaaS professional with a passion for non-profit fundraising, you'll play a pivotal role in empowering our customers to maximize their use of our innovative platform.

About Us

Fundraise Up is reimagining the fundraising platform to create the most convenient and fastest way to donate to non-profit foundations. Our innovation has enabled individuals worldwide to donate tens of millions of dollars through our platform each month. We're the go-to fundraising solution for leading non-profit organizations, including UNICEF, the Alzheimer's Association, and many others.

About the Role

As the Head of Customer Success, Enterprise Accounts, you'll lead a team of Customer Success Managers responsible for delivering strong ROI to international non-profit organizations. You'll develop workflows, playbooks, and KPIs to empower your team to provide strategic guidance on digital fundraising strategies, build relationships with executive stakeholders, and uncover new revenue opportunities.

Key Responsibilities

• Lead our Enterprise Customer Success team, ensuring consistent engagement and satisfaction among large enterprise customers
• Develop and execute growth strategies, collaborating with Sales, Marketing, Implementation, and Product teams
• Mentor and guide Customer Success Managers to deliver high customer satisfaction, effective issue escalation, and robust feedback
• Drive feature adoption, proactively manage customer risk, and identify growth opportunities (upsell, cross-sell)
• Cultivate a positive, remote work culture focused on delivering value to customers and exceeding KPIs

Skills and Qualifications

• 8+ years of experience in B2B or B2B2C SaaS Customer Success, with a strong background in non-profit fundraising
• Proven leadership experience, with at least 4 years of managing Customer Success teams in rapidly scaling SaaS companies
• Strong management skills, with the ability to win trust and build a high-performing team
• Experience with CRMs, data integration, digital marketing, Google Analytics, and email marketing
• Excellent communication, presentation, and influencing skills, with the ability to engage C-level customer stakeholders

What We Offer

• Competitive salary: $120,000 - $144,000 (base) + $150,000 - $180,000 (OTE)
• Stock options and meaningful equity
• Comprehensive benefits package, including 15 days of vacation, 7 company holidays, and 5 sick days
• 401(k) plan with company match, FSA Spending Account, and 100% company-paid short-term disability, long-term disability, basic life insurance, and AD&D
• Health, Dental, and Vision insurance covered at 100% for employees, 80% for employee plus dependents, and 70% for employees plus family
• Remote working and paid parental leave

How to Apply

If you're a motivated and experienced Customer Success leader looking to make a difference in the non-profit sector, we'd love to hear from you. Apply today and join our mission to revolutionize fundraising for non-profit organizations.