Remote IT Support Desk Engineer I - Unlock Your Potential in a Dynamic Team

We are seeking a highly skilled and customer-focused Remote IT Support Desk Engineer I to join our managed services team. As a key member of our team, you will provide top-notch IT support to multiple clients, ensuring seamless operations and exceptional customer satisfaction. If you have a passion for technology, excellent communication skills, and a drive to deliver outstanding results, we want to hear from you!

Job Summary

In this exciting role, you will provide a wide range of IT services, including desktop and application support, basic administrative duties for servers, networking, and firewall equipment. You will be part of a fast-paced environment where no two days are the same, and you will have the opportunity to develop your technical and customer service skills.

Key Responsibilities

• Provide remote application and hardware support for workstations, switches, routers, firewalls, servers, and storage
• Perform proactive maintenance duties, such as switch/firewall/routers upgrades, server patches, workstation patches, and firewall rules
• Monitor and analyze customer networks, systems, backups, and security appliances
• Collaborate with customer's primary field engineer to perform work on an as-needed basis
• Contribute to and enhance internal department process/system documentation
• Follow policies and procedures on a department and per-client basis
• Maintain up-to-date records of customer technical information
• Participate in an on-call after-hours rotation with other team members
• Ability to travel to customer sites to provide end-user support

Requirements

To be successful in this role, you will need:

• 1-2 years of experience troubleshooting Microsoft Windows endpoints in domain environments
• 1-2 years of experience providing end-user support for Microsoft Admin Portals, Microsoft Windows Operating Systems, workstations, and servers
• Working knowledge of office hardware, with the ability to troubleshoot issues related to network printers, phone systems, and other business-critical equipment
• Associate degree in a technology-related field or a combination of education and relevant experience
• Strong troubleshooting and analytical skills with a customer-focused approach to resolving technical issues
• Proven experience effectively addressing customer concerns through clear communication and a service-first mindset
• Basic knowledge of Mac OS and mobile operating systems: Apple iOS and Android

Preferred Qualifications

If you have the following, you will be highly competitive for this role:

• 1-2 years of experience working in an IT service desk role
• 1-2 years of experience working in a customer-facing IT consulting role
• 1-2 years of experience in systems administration
• 1-2 years of experience in network administration
• One or more of the following certifications: A+, Network+, Server+, Microsoft O365 or Azure certifications, Cisco Certification Technician (CCT)
• Knowledge of Cisco, HP networking infrastructure, ConnectWise, Manage, Automate, VMware, vSphere, and LogicMonitor

What We Offer

We are an equal opportunity employer, committed to diversity and inclusion. We offer a dynamic work environment, opportunities for professional growth and development, and a competitive compensation package.

Apply Now to join our team and take your career to the next level!