Transform Customer Experience: Process Improvement Manager, EU Delivery Associates

Join Our Mission to Deliver Exceptional Service

We're seeking a highly skilled Process Improvement Manager to join our EU Delivery Service Partner (DSP) business, where you'll play a pivotal role in shaping the onboarding experience for our Delivery Associates. As a key member of our team, you'll collaborate with stakeholders to identify areas for improvement, develop and implement process enhancements, and drive meaningful change that exceeds customer expectations.

Key Responsibilities:

• Identify and prioritize opportunities for process improvement in the onboarding experience, developing and delivering a roadmap for enhancement
• Develop a deep understanding of the Delivery Associate experience, combining data analysis with stakeholder insights to inform programme and product development
• Partner with global and EU product teams to enhance tools and processes, ensuring a seamless onboarding experience for Delivery Associates
• Build and maintain influential relationships with internal and external stakeholders, including Product, Programme, and Field teams, to drive collaboration and improvement
• Own the Delivery Associate experience perspective for onboarding, targeting improvements in key metrics and driving business outcomes
• Develop and deliver recurring communications to business leaders and stakeholders on programme progress, opportunities, and successes

About Us:

Amazon Logistics (AMZL) is dedicated to delivering exceptional customer experiences through creative thinking, continuous improvement, and strategic partnerships. Our team is passionate about getting products into customers' hands quickly, efficiently, and with a smile. We're committed to diversity, equity, and inclusion, and we believe that a diverse workforce is essential to our success.

Requirements:

• A degree in a relevant field (e.g., business, operations, human resources)
• Relevant experience in programme management, product development, human resources, customer service, or a related field
• Proven experience managing teams and presenting business-related content to executive and senior stakeholders
• Ability to travel (approximately 10-20% of the time)

Preferred Qualifications:

• Advanced degree or MBA
• Experience working with or implementing processes and systems to facilitate large-scale change management

What We Offer:

• A competitive salary and benefits package
• Opportunities for professional growth and development in a dynamic, fast-paced environment
• Collaboration with a talented, diverse team of professionals who share your passion for delivering exceptional customer experiences

How to Apply:

If you're a motivated, customer-obsessed professional with a passion for process improvement and team collaboration, we'd love to hear from you. Apply today to join our team and help us shape the future of delivery excellence!