Online Software Support Specialist

Join Our Team in San Jose, CA, and Shape the Future of Marketing Automation!

We're seeking a highly skilled and service-oriented Online Software Support Specialist to join our team at eTrigue, a private and profitable company revolutionizing the marketing automation landscape. As a key member of our Support Services team, you will provide exceptional customer service, technical support, and training to our clients and partners, ensuring their success with our cutting-edge platform.

Key Responsibilities:

• Deliver outstanding customer service to clients and partners, responding to inquiries, and resolving issues in a timely and professional manner
• Coordinate the setup and deployment of new client accounts, providing initial and ongoing training and support to ensure seamless onboarding
• Provide first-level troubleshooting and support services, demonstrating a thorough knowledge of the eTrigue Platform and standard practices
• Collaborate with cross-functional teams to develop and enhance product features, and contribute to the growth and success of our clients
• Communicate effectively with clients and management, providing regular updates on issue status, and ensuring prompt resolution of concerns

Requirements:

• Technically inclined, with a strong understanding of digital concepts and marketing automation principles
• Outstanding people and customer service skills, with excellent written and verbal communication abilities
• A logic-minded approach to problem-solving, with a strong attention to detail and organizational skills
• Familiarity with WebEx or other online collaboration tools, and proficiency in MS Excel, Word, and PPT (light HTML a plus)
• A college degree in marketing, business, computer science, web development, or a related field, with 1+ years of experience in customer service or a related role

What We Offer:

• A competitive salary and comprehensive benefits package, including healthcare, 401K, and Profit Sharing Plan
• A dynamic and supportive work environment, with opportunities for growth and professional development
• A chance to work with a cutting-edge marketing automation platform, and contribute to the success of our clients and partners
• A fun and collaborative team culture, with a strong emphasis on innovation, creativity, and customer satisfaction

How to Apply:

If you're a motivated and tech-savvy individual with a passion for customer service and marketing automation, we want to hear from you! Please apply online with your resume and a cover letter, and let's build the future together.