Remote Service Desk Analyst (Night/Weekend Shifts) - Unlock Your Potential with DMI

Join our team of innovators and thrive in a dynamic, fully remote environment! As a Service Desk Analyst with Digital Management (DMI), you'll have the opportunity to work with a global professional services company that specializes in digital strategy, design, transformation, and support. Our company is built on a foundation of human-centric consulting, design, and agile engineering, and we're looking for talented individuals like you to help drive our mission forward.

As a Service Desk Analyst, you will play a critical role in providing top-notch support to our federal customers in the DC Metro area, working on night and weekend shifts. You will be responsible for delivering exceptional customer service, resolving technical issues, and ensuring seamless operations. If you're a motivated and tech-savvy individual with a passion for helping others, we encourage you to apply for this exciting opportunity.

About the Role:

The successful candidate will:

• Provide Tier I-II support to users on a variety of technical issues via phone, email, and in-person requests
• Log and prioritize calls, providing reports on Service Level Agreements (SLAs) as required
• Document, track, and monitor problems to ensure timely resolution
• Analyze, evaluate, and test software and hardware issues
• Handle high call volumes with ease, maintaining a customer-centric approach

Requirements:

• Experience with Microsoft Office tools and Windows Operating Systems
• Strong customer service and communication skills (both written and verbal)
• Excellent interpersonal skills, with the ability to listen and understand complex technical issues
• Working knowledge of Remedy ticket system (creating, updating, and closing tickets)
• Experience with computer terminology and customer service operations

What We Offer:

• Competitive salary and benefits package
• Fully remote work environment, offering flexibility and work-life balance
• Opportunity to work with a global professional services company, collaborating with talented professionals
• Professional development and growth opportunities, with a focus on innovation and excellence

How to Apply:

If you're a motivated and talented individual ready to contribute to a thriving team, we encourage you to apply now! Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity.

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