Customer Engineer- MS Teams and Devices

Job Title: Customer Engineer- MS Teams and Devices

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. We're seeking a dynamic and detail-oriented professional to lead the administration and governance of Microsoft Teams, ensuring secure and scalable communication across the organization. This role also supports and manages phone devices integrated into Teams and other enterprise systems, driving seamless collaboration experiences.

Responsibilities

• Teams Administration & Governance
• Configure, maintain, and optimize Microsoft Teams environments for enterprise use.
• Enforce Teams governance policies including naming conventions, lifecycle management, external access, and compliance controls.
• Monitor Teams usage and security metrics; generate reports for stakeholders.
• Collaborate with security and compliance teams to ensure adherence to corporate policies and industry regulations.
• Phone Device Management
• Deploy, configure, and manage Teams-certified phone devices and peripherals.
• Support voice calling solutions, including direct routing and Teams Phone System.
• Troubleshoot device connectivity, call quality, and integration issues across Teams and other tools.
• Coordinate firmware updates and hardware lifecycle management.
• Cross-Functional Support
• Work with Helpdesk and IT Support teams to develop playbooks and troubleshoot Tier 2/3 issues.
• Provide training and documentation for users and stakeholders on Teams and devices.
• Participate in Unified Communications and Digital Workplace projects.

Qualifications

• Proven experience in Microsoft Teams administration and governance design.
• Hands-on knowledge of Teams Phone System, SIP routing, and Teams-certified hardware.
• Experience with Microsoft 365 admin centers, PowerShell, and Teams policy settings.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.

At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility. The base salary range for this position is $92,250 -$120,000, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days. The deadline to apply for this position is 08/12/2025. Location: USA, TX, Work-at-Home Language Requirements: Time Type: Full time Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites:

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