Client Support Coordinator
Now Hiring: Spanish-Speaking Client Support Coordinator Bring compassion and clarity to mental health care—one conversation at a time.
The Opportunity We’re looking for a Client Support Coordinator to join our remote operations team. In this role, you'll be the first point of contact for clients—especially Spanish-speaking individuals—seeking support with mental health services. You'll help onboard new clients, answer questions, and ensure they receive timely, empathetic, and informed assistance across phone, email, and chat.
You’ll be joining a mission-driven team that believes everyone deserves access to high-quality mental health care—and you’ll play a direct role in making that possible.
What You'll Do ✔️ Manage client communication via email, phone, and live chat ✔️ Guide new clients through onboarding, documentation, and service orientation ✔️ Communicate fluently in both spoken and written Spanish, with sensitivity to healthcare language and terminology ✔️ Respond with empathy, accuracy, and professionalism—especially during sensitive conversations ✔️ Use platforms like Zendesk and other internal tools to log, track, and manage client inquiries ✔️ Collaborate with a supportive team to improve processes and elevate the client experience
What We're Looking For ✅ Fluency in Spanish — both verbal and written, without translation tools ✅ At least 1 year in a customer service role and 2 years in administrative support ✅ Strong attention to detail and multitasking skills ✅ Cultural sensitivity and the ability to support clients from diverse backgrounds ✅ Willingness to learn, adapt, and grow in a high-impact environment
Nice to Have
- Experience in healthcare, mental health, or wellness services
- Familiarity with Zendesk or similar ticketing systems
- Experience supporting US-based clients
- Basic knowledge of HIPAA or willingness to train on data privacy best practices
Schedule: Full-time, Remote Monday - Friday, 9:00 AM to 5:00 PM US Eastern Time Occasional weekend coverage (scheduled in advance)
Compensation & Perks Salary: PHP 60,000–80,000/month Perks and Benefits:
- Attendance Bonus ($25/month)
- Performance Bonus
- Anniversary Bonus (₱5,000–₱10,000)
- Referral Bonuses ($300 per successful hire)
7 Paid Holiday Leaves + 6 Paid Time Off Days Healthcare Plan Provided
Join Us If you’re passionate about supporting others, fluent in Spanish, and ready to make a difference in the mental health space, we’d love to hear from you.