Government & Education Senior Client Manager - Baltimore, MD or McLean, VA - Remote - Cigna Healthcare

About the position The Government & Education Senior Client Manager (GECM) is a pivotal role designed to take on the primary responsibility for strategic account management within a Mid-Atlantic based portfolio that exclusively serves government and education entities. This position is critical as these accounts often represent some of the largest and most influential clients in the national market. The GECM will be tasked with managing a multi-faceted account strategy that is essential for ensuring long-term client retention. The individual in this role will be responsible for managing and growing a defined client base, with success metrics tied to overall account service performance, earnings growth or protection, relationship management, and membership stability or modest growth. The ideal candidate will possess strong strategic relationship management skills and have experience managing direct multi-level relationships within the public sector. Exposure to decision-makers across various functional areas, including human resources, finance, procurement, city/county executive management, employee benefits consultants, and union organizations, is highly desirable. The GECM will be expected to develop rapport and trust with clients and benefit consultants, fostering strong partnerships to create innovative benefit solutions tailored to client needs. In addition to account management, the GECM will lead the coordination of Cigna Healthcare's internal resources to support evolving client employee benefit needs, ensuring exceptional service delivery and managing the full collection of internal resources aligned to service delivery, clinical engagement, and overall health improvement. The role also involves understanding the plan reporting needs of clients and engaging appropriate data analytics resources to document Cigna Healthcare's health improvement value to clients and benefits consultants. Furthermore, the GECM will develop and manage a community engagement strategy focused on health and wellness topics relevant to the defined client base, engage in relevant meetings, and plan pre-renewal or pre-procurement bid strategies to retain account relationships.

Responsibilities

• Develop rapport and trust with clients and/or benefit consultants that foster strong partnerships in developing creative benefit solutions for clients.

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• Lead the coordination of Cigna Healthcare's internal local market and/or government and education vertical resources to support evolving client employee benefit needs.

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• Ensure exceptional service delivery and manage full collection of internal resources aligned to service delivery, clinical engagement, and overall health improvement.

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• Understand plan reporting needs of clients and engage appropriate data analytics resources to document Cigna Healthcare's health improvement value to clients and/or benefits consultants.

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• Develop and evolve a multi-level relationship strategy that extends to the broad array of decision makers in the public sector.

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• Develop and manage a community engagement strategy focused on health and wellness related topics important to the defined client base.

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• Engage in all relevant staff and/or elected official meetings where employee benefits and health care are relevant agenda topics.

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• Plan and manage any pre-renewal or pre-procurement bid strategies that would best position Cigna Healthcare to retain the account relationship.

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• Identify and upsell or cross-sell opportunities that can be managed within the scope of the entities' procurement guidelines.

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• Ensure that clients receive all relevant compliance, legislative, and operational updates and communicate their impact to the contractual relationship.

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• Ensure that Cigna is managing the contractual relationship in accordance with the mutually agreed upon scope of services as defined in the administrative services agreement.

Requirements

• Strong strategic relationship management skills with experience in managing direct multi-level relationships within the public sector.

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• Exposure to decision makers across broad functional areas including human resources, finance, procurement, city/county executive management, employee benefits consultants, and union organizations.

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• Excellent negotiation and organizational skills.

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• Ability to manage multiple priorities effectively.

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• Creative problem-solving skills with a strong entrepreneurial drive.

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• Excellent written and verbal communication skills.

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• Ability to effectively manage productive meetings.

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• Financial acumen to manage and grow the book of business.

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• Strong organizational skills with the ability to manage multiple internal and external partners.

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• Strong background and experience in account management, account service, underwriting, sales, or other functional areas requiring significant client and customer interaction.

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• Bachelor's degree preferred.

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• State required Life, Accident, and Health licensure.

Nice-to-haves

Benefits

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