Senior IT Support Engineer

This position is posted by Jobgether on behalf of Subsplash. We are currently looking for a Senior IT Support Engineer in Alabama (USA), Arizona (USA), Arkansas (USA), Colorado (USA), Florida (USA), Georgia (USA), Idaho (USA), Indiana (USA), Iowa (USA), Kansas (USA), Kentucky (USA), Michigan (USA), Minnesota (USA), Missouri (USA), New Mexico (USA), North Carolina (USA), Ohio (USA), Oklahoma (USA), Oregon (USA), South Carolina (USA), South Dakota (USA), Tennessee (USA), Texas (USA), Utah (USA), Virginia (USA), Washington (USA), Wyoming (USA). Join a fast-paced, mission-driven team where your technical expertise and problem-solving skills will have a real impact. This role is central to supporting internal IT operations and ensuring seamless digital experiences for colleagues across the organization. You will take ownership of escalated technical issues, lead strategic IT projects, and leverage cutting-edge tools-including AI-for automation and troubleshooting. This is a dynamic environment that rewards initiative, organization, and collaboration, offering the chance to make a significant contribution while working remotely within a supportive and innovative culture. Accountabilities:

• Act as the primary escalation point for complex IT issues, delivering Tier 1-3 support across systems and platforms.
• Provide technical support via phone, web, and Slack; manage account provisioning, password resets, and device setup.
• Lead and support IT projects, such as Okta integrations, new software rollouts, and migrations.
• Ensure adherence to IT security policies, participate in audits, and proactively manage endpoint vulnerabilities.
• Maintain and monitor Mobile Device Management (MDM) systems; automate repetitive tasks to enhance efficiency.
• Manage hardware procurement, track inventory, and collaborate with vendors to ensure high service standards.
• Develop internal documentation, knowledge base resources, and deliver onboarding and technical training sessions.

Requirements

• Minimum 5 years of progressive experience in IT Help Desk or IT Operations roles.
• Proficient in Okta (or similar IdM/SSO), Jamf Pro or Intune, Google Workspace, and EDR tools like SentinelOne.
• Strong skills supporting Mac, Linux, and Windows environments with experience in scripting and automation.
• Exceptional troubleshooting, communication, and time management skills; strong customer service orientation.
• Bachelor's degree in a relevant field.
• Desired: Certifications such as Jamf 200+, CompTIA, ITIL Foundation; experience with AI tools for IT ops.

Benefits

• Competitive salary between $90,000-$96,000/year depending on experience.
• 100% remote role available in 27 U.S. states.
• Work hours: 8:30 AM - 5:00 PM Pacific Time (candidates must work within these hours).
• Paid Time Off, health/dental/vision insurance, short & long-term disability, life insurance - all free of charge.
• 401(k) matching, professional development support, parental leave, and referral program.
• High-quality equipment, family-friendly culture, and opportunity to work with leaders in tech and mission-based impact.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. It compares your profile to the job's core requirements and past success factors to determine your match score. Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias - focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest! #LI-CL1 Apply tot his job