Customer Support Executive (Latin America)

CXM Group was established in 2015 primarily as an institutional liquidity provider. CXM is a highly regulated and fast-growing global Fintech group with multiple regulatory licenses, including FCA and Mauritius, spanning global presence with 20+ offices in London, New York, Dubai and Southeast Asia with a 250+ multinational team.

Responsibilities:

• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Coordinate with risk dept on leverage changing request, or any escalated trading issues
• Communicate with TL and sales on regular basis to perform specific IB request or re-organizing network structure
• Liaising with technology provider on any complex situation dispute
• Cross checking with PSP on funding issues
• Managing internal ticketing on any feedback or issues arise within the dept
• Performing financial checks on any transaction or transfer within the system
• Collecting appropriate information of any complaint on technical perspective

l-Performing KYC validation and responsible for opening, amending, reviewing and exiting clients according to established policies and procedures.

• Contributing continuous improvement to enhance the operational efficiency and effectiveness of fraud operation processes.

Requirements

• A bachelor’s degree in business or related field.-A minimum of 5 years of experience in business analysis or a related field in Brokerage Backoffice.
• Exceptional analytical and conceptual thinking skills.

-Advanced technical skills.

• Great attention to minute details, meticulously excellent to numbers and procedures.
• Fundamentally analytical and conceptual thinking skills.
• Experience creating detailed reports and giving presentations.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• A track record of following through on commitments.
• Excellent planning, organizational, and time management skills.
• Experience in a stock-broking business, in either IT or back office operations would be a significant advantage

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Benefits

Competitive Remuneration, Commissions and bonuses performance based, medical benefits, dental/optical benefits, gym memberships

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Originally posted on Himalayas