Commercial Salvage Associate - Remote

We're looking for a Commercial Salvage Associate to investigate, evaluate, and settle low- to moderate-complexity vehicle titling issues. The role involves communicating with customers, maintaining records, and learning to perform quality control and compliance review.

Requirements

• Ability to communicate effectively over the telephone using active listening skills.
• Analytical, problem-solving, prioritization and organizational skills.
• Moderate math and computer skills with technical aptitude to utilize a variety of software applications.
• BS/BA or equivalent combination of education and experience
• Clerical, office or support experience and 0-2 years customer service experience.
• DMV title experience
• Bilingual a plus!
• Ability to learn different lines of coverage (i.e., homeowners, auto, personal property).
• Ability to employ critical thinking.
• Ability to work in a flexible, changing environment.
• High sensitivity, confidentiality, diplomacy and tact in dealing with work/titling issues.
• Ability to learn Department of Insurance regulations and DMV regulations in multiple states.
• Ability to learn to handle low-complexity claims.
• Recognizes issues needing escalation.
• Receives coaching and works with guidance and partnership through resolution.
• Works with supervisor to resolve the most complex issues (i.e., sale and title issues, including multi-state titles).
• Shows respect for differences through excellent communication skills with people from an array of backgrounds.
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
• Fulfills business needs, which may include investing extra time, helping other teams, etc

Benefits

• Total compensation package
• Performance bonus
• 401(k) with a company match

Originally posted on Himalayas