Member Outreach and Engagement Consultant, DentaQuest (Orlando FL)

Member Outreach and Engagement Consultant to develop member outreach initiatives that maximize goals related to improvements in oral health outcomes and oral health literacy, network with community organizations, providers and health plans to increase oral health awareness.

Requirements

• Collaborate with internal teams including marketing, data science and national outreach and connect with external community groups and state agencies to develop and execute customized outreach strategies for improving oral health outcomes of enrollees
• Implement enrollee outreach and education programs with the goal of improving oral health literacy as well as ensuring compliance with contractual requirements.
• Develop and implement strategy to increase enrollee utilization to and achieve dental EPSDT goals as required by client contract and/or goals.
• Establish community relationships and partnerships that provide for participation in health care initiatives and programs in the dental and medical public health arena to create dental and program awareness.
• Develop educational materials and training tools in accordance with federal and state requirements for non-dental healthcare providers, managed care organizations and community organizations to engage them in the effort to educate Medicaid enrollees on the importance of oral health.
• Manage workflow, time and program interventions within budget parameters and contractual timelines.
• Provide enrollee care coordination including collaboration with Case Managers, Client Engagement and/or Provider Engagement to facilitate enrollee access to care
• Track and monitor performance measures and report results to management and state agency if applicable.
• Organize, plan and source community opportunities to participate in events (health fairs, faith-based organizations, schools etc.) to provide enrollees with education on oral health and when feasible secure provider to conduct onsite dental screenings.
• Provide enrollees with guidance and referrals during events based on information gathered during interactions with enrollees and results of dental screening.
• Attend and plan events throughout the state based on results of EPSDT metrics, county demographics and utilization patterns. Ensure events are distributed equally throughout the state, rural and urban areas and comply with quota and requirements of the contract.
• Represent the company in a professional manner at all times.
• Communicate to management ways to improve processes and productivity of company.
• Establish and maintain professional relationships with client and community contacts.
• Complete special projects as requested.

Benefits

• Excellent benefits and wellness programs to support the three pillars of your well-being – mental, physical and financial – including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more
• Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account
• A flexible work environment with a friendly, caring, collaborative and inclusive culture
• Great Place to Work(R) Certified in Canada and the U.S.
• Named as a "Top 10" employer by the Boston Globe's "Top Places to Work" two years running

Originally posted on Himalayas