E - Commerce Manager
EXCITED TO GROW YOUR CAREER? WE’RE GLAD YOU’RE HERE! This role is critical in driving the evolution of our e-commerce experience by maximizing conversion, increasing margin, and delivering a modern, frictionless front-end experience. They will champion UX best practices, oversee testing and experimentation, lead personalization and search optimization efforts, and collaborate cross-functionally to implement high-impact optimizations. This is a business-focused role that requires an understanding of e-commerce, leading teams, and making data-driven decisions for continued growth. Primary Responsibilities Site Optimization & Conversion Strategy - 40% + Lead the development and execution of site optimization strategies across search, personalization, navigation, content layout, and checkout flow + Drive experimentation roadmap using A/B testing and performance analytics to improve conversion and participant engagement + Use tools like Endeca, Google Analytics, and internal dashboards to identify friction points and recommend data-backed solutions + Collaborate with cross-functional teams to execute high-impact UX and merchandising enhancements Personalization & Search Optimization - 20% + Partner with data and development teams to scale onsite personalization efforts, including segmentation, recommendations, and behavioral triggers + Direct the strategy for onsite item discovery, including thesaurus development, search logic refinement, and boost/bury initiatives + Monitor and iterate on performance of search and personalization tools to improve relevance and margin E-Commerce UX Leadership & Tech Modernization - 20% + Serve as the strategic UX voice in e-commerce roadmap planning and site modernization initiatives + Stay informed on digital retail trends and apply best practices to shape intuitive, engaging user experiences + Influence technical decision-making related to ecommerce systems and UX capabilities, balancing business needs and platform constraints + Advocate for scalable, sustainable UX practices and help futureproof our front-end system capabilities Stakeholder Management & Team - 20% + Act as a bridge between business, technical, and client teams to ensure alignment on priorities and execution + Manage up to senior leadership and sideways across teams to advocate for UX initiatives and optimization priorities + Contribute to team governance, intake processes, and documentation to improve operational efficiency + Provide mentorship and direction to junior team members and serve as a visible leader within the organization Qualifications 1. 4+ years of professional experience in user experience, conversion optimization, e-commerce strategy, or digital merchandising. 2. Proven success improving conversion rates, enhancing search and personalization, and leading cross-functional digital initiatives. 3. Strong analytical skills; comfortable working with site analytics, A/B testing tools, and drawing insights from data. 4. Experience with e-commerce platforms, search engines (Endeca or similar), and personalization tools. 5. Demonstrated leadership capabilities, including managing cross-functional initiatives, influencing stakeholders, and mentoring others. 6. Creative problem solver who thrives in a fast-paced, evolving environment. 7. Excellent communication and collaboration skills with the ability to manage up, down, and across teams. 8. Bachelor’s degree in Business, Marketing, or a related field preferred or equivalent work experience Please note: This is not a remote position. The role requires regular onsite presence during weekly office hours at our Fenton, MO location. Disclaimer This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job. Maritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, 401k, tuition reimbursement, paid time off, and more! Part-time employees may qualify for medical, 401k, and paid time off depending on total hours worked. View all details at www.MaritzBenefits.com . Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire. No calls or agencies please. Maritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling 1-636-827-9761 or by sending an email to [email protected] . EXCITED TO GROW YOUR CAREER? WE’RE GLAD YOU’RE HERE! This role is critical in driving the evolution of our e-commerce experience by maximizing conversion, increasing margin, and delivering a modern, frictionless front-end experience. They will champion UX best practices, oversee testing and experimentation, lead personalization and search optimization efforts, and collaborate cross-functionally to implement high-impact optimizations. This is a business-focused role that requires an understanding of e-commerce, leading teams, and making data-driven decisions for continued growth. Primary Responsibilities Site Optimization & Conversion Strategy - 40% + Lead the development and execution of site optimization strategies across search, personalization, navigation, content layout, and checkout flow + Drive experimentation roadmap using A/B testing and performance analytics to improve conversion and participant engagement + Use tools like Endeca, Google Analytics, and internal dashboards to identify friction points and recommend data-backed solutions + Collaborate with cross-functional teams to execute high-impact UX and merchandising enhancements Personalization & Search Optimization - 20% + Partner with data and development teams to scale onsite personalization efforts, including segmentation, recommendations, and behavioral triggers + Direct the strategy for onsite item discovery, including thesaurus development, search logic refinement, and boost/bury initiatives + Monitor and iterate on performance of search and personalization tools to improve relevance and margin E-Commerce UX Leadership & Tech Modernization - 20% + Serve as the strategic UX voice in e-commerce roadmap planning and site modernization initiatives + Stay informed on digital retail trends and apply best practices to shape intuitive, engaging user experiences + Influence technical decision-making related to ecommerce systems and UX capabilities, balancing business needs and platform constraints + Advocate for scalable, sustainable UX practices and help futureproof our front-end system capabilities Stakeholder Management & Team - 20% + Act as a bridge between business, technical, and client teams to ensure alignment on priorities and execution + Manage up to senior leadership and sideways across teams to advocate for UX initiatives and optimization priorities + Contribute to team governance, intake processes, and documentation to improve operational efficiency + Provide mentorship and direction to junior team members and serve as a visible leader within the organization Qualifications 1. 4+ years of professional experience in user experience, conversion optimization, e-commerce strategy, or digital merchandising. 2. Proven success improving conversion rates, enhancing search and personalization, and leading cross-functional digital initiatives. 3. Strong analytical skills; comfortable working with site analytics, A/B testing tools, and drawing insights from data. 4. Experience with e-commerce platforms, search engines (Endeca or similar), and personalization tools. 5. Demonstrated leadership capabilities, including managing cross-functional initiatives, influencing stakeholders, and mentoring others. 6. Creative problem solver who thrives in a fast-paced, evolving environment. 7. Excellent communication and collaboration skills with the ability to manage up, down, and across teams. 8. Bachelor’s degree in Business, Marketing, or a related field preferred or equivalent work experience Please note: This is not a remote position. The role requires regular onsite presence during weekly office hours at our Fenton, MO location. Disclaimer This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job. Maritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, 401k, tuition reimbursement, paid time off, and more! Part-time employees may qualify for medical, 401k, and paid time off depending on total hours worked. View all details at www.MaritzBenefits.com . Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire. No calls or agencies please. Maritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling 1-636-827-9761 or by sending an email to [email protected] . Apply Job! Apply to this Job