Information Technology Operations Lead
Title: Information Technology Operations Lead Location: Fully Remote or Hybrid if Local, Buffalo, NY Full time Job Description: Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work. Reporting To: Global Infrastructure Operations Manager Work Schedule: Moog's Global Infrastructure Operations Team is looking for a new Technical Leader to manage a team of IT Operations professionals who are responsible for multiple enterprise platforms across both On-Premises and Azure data centers. Our team is global and will allow you to work with professionals across the world! You will work at hybrid, flexible work schedule at our East Aurora, NY facility. To qualify for the Information Technology Operations Lead, here is what we would expect you to bring to Moog…
- Typically, a Bachelor's Degree.
- Over five (5) years of operational experience triaging compute, backup, storage, and Active Directory.
- Certification(s) demonstrating some of the above experiences, strongly preferred.
- Experience should also be inclusive of leading a technical team.
- Experience with Windows and Linux L1/L2 operations.
- Experience with Active Directory Forests and Group Policy creation/enforcement.
- Experience with Azure, VMWare, Veeam, is a plus!
- U.S. Citizenship required.
- Must live local to the Buffalo, NY area to work on-site; relocation assistance is not available for this opportunity.
As the Information Technology Operations Lead, you will…
- Develop team members associated with the appropriate career tracks.
- Develop and continuously refine health scorecards for all platforms including but not limited to Azure, Veeam, VMWare, and Active Directory.
- Manage vulnerabilities at infrastructure and Operating System layers (Windows and Linux).
- Manage and create tight controls on backup and replication execution and reporting.
- Ensure SLA attainment for incident triage and requests (ServiceNow).
- Maintain Standard Operating procedures which will serve as the source of truth and training.
- Continuously ensure infrastructure and platform event logs transferred to single repository allowing for actionable alerting within ServiceNow.
- Ensure SLA attainment is continuously achieved on all Service Delivery, Incident, and Problem Management tasks.
- Support L1/L2 operational support for incident management (ensure no single points of failure).
- Partner with Engineering teams on readiness checks for new initiatives to be operationalized and handed over to Operations.
How We Care for You:
- Financial Rewards: great compensation package, annual profit sharing, matching 401k, and the ability to participate in Employee Stock Purchase Plan, Flexible Spending and Health Savings Accounts
- Work/Life Balance: Flexible paid time off, holidays and parental leave program.
- Health & Welfare: Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan ("EAP") and other supplemental benefit coverages.
- Professional Skills Development: Tuition Assistance, mentorship and coaching opportunities, leadership development and other personal growth programs
- Diverse and Inclusive Workplace: Employee Resource Groups, cultural events, and celebrations.
#LI-KL1 Salary Range Transparency: Buffalo, NY $110,000.00-$135,000.00 Annually Salary Range Disclaimer The base salary range represents the low and high end of the Moog salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Moog's total compensation package for employees. Other rewards may include annual bonuses, employee stock purchase plan, an open paid time off policy, and many region-specific benefits. This position requires access to U.S. export-controlled information. EOE/AA Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran Moog is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Apply Job! Apply to this Job