Call Center Representative- Remote only for Indianapolis, IN

Job Description

Job Description BCforward is currently seeking a highly motivated Call Center Representative for an opportunity in a remote-only only for Indianapolis, IN Position Title: Call Center Representative Location: a remote-only only for Indianapolis, IN Anticipated Start Date: July 21st or July 24th Please note this is the target date and it is subject to change. BCforward will send official notice ahead of a confirmed start date. Expected Duration: 3 to 6 months (with possibility of extension) Job Type: Contract, 40 HRS WEEKLY, Onsite Pay Range: $16/hr. – $17/hr. Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.). Note: First three days Onsite and remote Job Description: KEY RESPONSIBILITIES

• Handle Inbound and Outbound Calls - Respond to calls with customers regarding product recalls, always demonstrating empathy and professionalism
• Provide Information - Effectively communicate recall procedures, timelines, and resolutions to customers, ensuring clarity and understanding

QUALIFICATIONS

• High school diploma or equivalent; additional education or training in customer service is a plus.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively.
• Strong problem-solving abilities and attention to detail, with a focus on delivering accurate and timely resolutions to customer inquiries.
• Ability to work efficiently under pressure and adapt to changing priorities in a dynamic work environment.
• Proficiency in basic computer applications and call center software, with the ability to navigate multiple systems simultaneously.
• Commitment to providing exceptional customer service and ensuring customer satisfaction in every interaction.
• Ability to type at least 35 words per minute.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Cell phone with cellular data and ability to receive calls and texts is required for system authentication purposes.
• Flexibility to work an 8 AM to 5 PM schedule, Monday through Friday, with occasional overtime or weekend shifts as needed.

EXPERIENCE

• Proven experience in a call center or customer service role, preferably in a recall or quality assurance environment over the phone and on the computer.

SKILLS and KNOWLEDGE

• Phenomenal customer service skills
• Excellent oral and written communication
• PC literate, including Microsoft Office products
• Strong organizational skills
• Exceptional interpersonal skills
• Ability to adapt in both independent and team environments
• Capability to set up and tear down work equipment

Benefits: BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k. About BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work. BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process. This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment Company DescriptionAbout BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer.

Company Description

About BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer. Apply Job! Apply to this Job