Senior Knowledge Management Specialist

At Vanta, our mission is to secure the internet and protect consumer data. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. 

As a Senior Knowledge Management Specialist, you will be responsible for maintaining a robust, user-friendly Help Center with over 700+ public-facing articles. You will collaborate closely with Product Managers (PMs) and Product Marketing Managers (PMMs) to ensure that documentation is accurate, up-to-date, and aligned with product and feature releases. Your role will be instrumental in proactively identifying content gaps, optimizing searchability, and ensuring that missed searches remain below 5%.

If you're a self-motivated, detail-oriented writer with strong technical editing skills and a passion for delivering clear, effective content, we’d love to hear from you!

Responsibilities

• Maintain and update a public-facing Help Center with 700+ articles, ensuring content remains relevant, accurate, and easy to understand.

• Partner with PMs and PMMs to create and publish new documentation in sync with product and feature releases.

• Proactively identify content gaps through data analysis, user feedback, and search trends.

• Optimize the Help Center to deflect tickets to support by improving self-service resources, search functionality, and content discoverability.

• Launch initiatives to reduce missed search rates to below 5% through better taxonomy, metadata, and optimized article structure.

• Edit and enhance existing knowledge base content to improve clarity, usability, and discoverability.

• Develop and enforce documentation standards, templates, and best practices.

• Provide training and guidance to internal teams on best practices for content creation and knowledge management.

• Partner with the AI/chatbot team to enhance content discoverability and response quality.

Qualifications

• Bachelor’s degree or equivalent experience in Technical Writing, Communications, or a related field.

• 5+ years of experience authoring and managing public-facing technical documentation.

• Experience maintaining a large Help Center (700+ articles) and ensuring content quality at scale.

• Proficiency with knowledge management tools (e.g., Zendesk, Intercom, ServiceNow, Confluence, SharePoint).

• Strong collaboration skills, mainly working cross-functionally with PMs, PMMs, and engineers.

• Analytical mindset with experience using data to optimize content and improve search performance.

• Excellent writing and editing skills, with the ability to simplify complex technical concepts.

• Experience with SEO best practices and search optimization for knowledge bases.

• Working knowledge of HTML and content management systems.

• Ability to manage multiple projects simultaneously and meet tight deadlines.

Preferred Skills

• Experience with AI-driven search optimization for knowledge bases.

• Background in SaaS or cloud-based product documentation.

• Familiarity with Camtasia or other video tools for documentation visuals.

What you can expect as a Vantan

• Industry-competitive compensation

• 100% covered medical, dental, and vision benefits with dependents coverage

• 16 weeks fully-paid parental Leave for all new parents

• Health & wellness and remote workplace stipends

• Family planning benefits through Carrot Fertility

• 401(k) matching

• Flexible work hours and location

• Open PTO policy

• 11 paid holidays in the US

• Offices in SF, NYC, London, Dublin, and Sydney

To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors and may vary based on candidate location, skills, depth of work experience, and relevant licenses/credentials.

#LI-remote

At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.

About Vanta

We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security.From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged. 

Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that's real-time and transparent.