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Cookie Crew

Remote, USA Full-time Posted 2026-06-17

Insomnia Cookies is super hyped to open our third store in the Greater Jacksonville area later this month and we are actively interviewing Cookie Crewcandidates this week for our soon to open Five Points store located at 815 Lomax St. Jacksonville FL 32204!

As a member of the Cookie Crew you are the ultimate Insomniac. Not only are you the point person at the front of the store for interacting with our customers, but you also get to bake all of our awesome Warm and Delicious cookies as well!

Check out some of our content vids to learn more!

Who We Are!

Insomnia Cookies Timeline

Core Values

SOME OF OUR SWEET COOKIE CREW PERKS

  • Flexible part-time work schedules
  • Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
  • Paid vacation and sick time off
  • Pet insurance for your furry loved ones
  • Interactive training & mentorship
  • Job stability with a rapidly growing and reputable company
  • Achievable growth/promotion opportunities
  • You get to work in a fun, exciting team environment
  • Employee discount and FREE COOKIES with every shift!
  • WHAT ELSE WILL I DO AS A MEMBER OF THE COOKIE CREW?

  • Promptly greet guests entering the store and take their orders according to procedure
  • Help customers understand menu items, answer clarifying questions, and repeat orders for accuracy
  • Give each customer a warm experience with a smile in person & over the phone
  • Bake our delicious cookies to perfection & a scoop of ice cream
  • Ensure fast, warm, and correct delivery orders are packaged and sent out
  • Handle cash and payments accurately and have no shortages or overages
  • Cleaning, sanitizing, and maintaining the bakery
  • DESIRED SKILLS/EXPERIENCE

  • Prior experience in a customer service focused role - preferred
  • Personable, genuine, outgoing demeanor
  • Ambitious nature
  • Great communication and organizational skills
  • Must be 18 years or older to be employed
  • Must be able to work nights, weekends and holidays
  • Legally eligible to work in the United States
  • Additional Information

    About us:

    Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!

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