System Access Onboarding Specialist

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

As the System Access Onboarding Specialist, your role will be to support R1’s various service lines in securing access to client systems during the onboarding of new clients, facility expansions for current clients, or service line expansions for current clients. The System Access Onboarding Specialist, will report to the Lead Ops Associate, Implementations. They will be required to work on system access-related priorities while acting as customer liaison and subject matter experts to ensure we provide excellent customer service and educate our clients on R1’s system access protocols.

Essential Responsibilities

• Participate in the implementation of new clients and facility and/or service line expansions for current clients

• Collaborate with project managers, service line leaders, IT specialists and other internal stakeholders to implement R1 service lines within an expedited timeframe.
• Educate clients regarding access requirements for all R1 service lines to be implemented via documentation materials and presentations
• Discover and develop system access processes with clients that will be followed post go-live
• Document all pertinent information regarding client systems, protocols, contact information and navigation instructions
• Train Maintenance System Access Specialists on system access protocols once onboarded client is live

• Credentialing of multi-system access across multiple R1 service lines.
• Accurately track and follow-up on outstanding access requests, using a ticketing system to resolve tasks, incidents, and assignments.
• Respond to internal and external inquiries regarding access statuses.

• Provide weekly status updates to System Access leadership.
• Maintain communication with client point of contacts to ensure access is provisioned in a timely manner.
• Attend client touchpoint meetings.

• Engage with clients, vendors, and other business departments.

• Manage client facing system access requests.
• Provision and deprovision user access.
• Administer user access at both end user and application levels.
• Monitor existing system access issues.

Skills

• 2+ years of customer service or helpdesk experience
• Proficiency with Microsoft Office suite, including but not limited to: Excel, OneNote Outlook, SharePoint, Teams, and Word
• Capability to work independently, utilizing available tools and resources to perform the job duties efficiently
• Ability to communicate customer needs and priorities in regard to HIM systems
• Maintain professional relationships with internal and external contacts
• Understand the importance of HIPPA compliance and security encryption

Other Qualifications

• Proficient computer skills (including, but not limited to, spreadsheets, Internet, and email) are required.
• Experience in HIM Systems (e.g., Epic, Cerner, Meditech, STAR)
• Basic knowledge of online ticketing systems (e.g., SalesForce, Service Now, Sonder)

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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Originally posted on Himalayas