Customer Success Manager
Hitachi Solutions is seeking a Customer Success Manager to create value for customers by defining business outcomes and building success plans. The ideal candidate will have previous experience as a Project Manager or lead Customer Management role, with a proven ability to map customer business processes to product capability.
Requirements
- Previous experience as a Project Manager or lead Customer Management role
- Proven ability to map the customer's business process to product capability
- Experience in Manufacturing or Retail industry
- Top-notch executive engagement skills with an ability to establish strong relationships with business decision makers
- Strong interpersonal skills that establish Trusted Advisor relationships with clients
- Strong organizational/time management skills and the ability to manage multiple projects simultaneously
- Demonstrated ability to manage complex projects, align resources and manage to measurable business and technology outcomes
- Cultural awareness and appreciation for diversity
- Prior experience with ERP, CRM and Analytics SW support or implementation
Benefits
- Bonus Plan
- Medical, Dental and Vision Coverage
- Life Insurance and Disability Programs
- Retirement Savings with Company Match
- Paid Time Off
- Flexible Work Arrangements including Remote Work
Originally posted on Himalayas
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