[Remote/WFM] BY WMS Support Engineer

Shape the future with us at workwarp. We need a BY WMS Support Engineer! This role is 100% remote, giving you full control over your work environment. This position requires a strong and diverse skillset in relevant areas to drive success. An attractive remuneration of a competitive salary is on offer for the successful candidate.

 

 

Role: BY WMS Support Engineer Location: New Jersey, NJ (Remote is Fine) • Flexible work hours to work a Second Shift 3 pm – 11:00 pm EST. • Strong functional expertise in Supply Chain process: Logistics & distribution – experience required. Preferably in the Health Care Sector. • Strong technical background in Blue Yonder WMS with an understanding of system processes and data structures. • Must be highly proficient in evaluating WMS Trace files for troubleshooting. • 2 + years previous experience (preferred) in Blue Yonder WMS development for MOCA commands, Integrator, Reports, and Labels. • Must have experience with functional configuration, policy management, job maintenance, and interface event management. • 2+ years in previous production support experience. • Must have experience in Linux OS and command line operations and Oracle Databases/SQL. • Experience with Incident ticket management, Change Management processes, and Jira tools. • Associate or higher degree in Computer Science, Data Science, or Engineering Science. • Attention to detail and highly organized is a must. • Experience with WES/WCS automation integration. • Provide guidance and collaboration with other L1-L2-L3 WMS support team members. • Interact with DC Operations to provide technical assistance, resolution guidance, and feedback on the functional use of the WMS application. • Collaborate and communicate with other cross functional IT teams for support issues or system upgrades. • Provide expertise in the initial triage of issues to determine the best course of action and escalation if required. • Perform root cause analysis to evaluate and identify application bugs, process gaps, or areas for continual improvement. • Provide clear evidence and issue resolution on support tickets to be able to classify/group incident trends and tracking. • Create or add to knowledge articles to build a library of support instructions and best practices for resolutions. • Partner with the WMS Build/Development team to understand new or enhanced features and provide hypercare support as required. Job Type: Contract Pay: $60.00 - $65.00 per hour Schedule: • 8 hour shift Experience: • Blue yonder WMS Support: 3 years (Required) Work Location: Remote Apply Job!

 

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