[PART_TIME Remote] Remote Customer Service Specialist
Position at a Glance:
- Start Date: Immediate openings available
- Company: Workwarp
- Compensation: a competitive salary
- Position: Remote Customer Service Specialist
- Location: Remote
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Job Overview: About the job Remote Customer Service Representative. The remote customer service representative (CSR) is a remote position, responsible for providing friendly and helpful service to all customers that call into the Call Center. CSRs are assigned a queue of early-stage delinquent auto finance accounts ranging from 4-30 days past due for payment reminders and resolution of accounts. CSRs will utilize appropriate techniques, strategies, and collection efforts to identify a quick and acceptable solution. Essential Job Functions:  Answer and handle calls regarding accounts and other related questions utilizing appropriate compliance and security measures to identify customers and protect against fraud  Actively listen and ask questions to determine customer needs to ensure proper routing of call and/or presentation of a solution to their inquiry.  Collect on assigned delinquent accounts in a timely and effective manner, within established guidelines  Document all communications and transactions of material manner with customers  Protect the confidentiality of all aspects of the companys operations, portfolio, customer information, and computer technology  Working knowledge of state and federal laws applicable to collections, including FDCPA, TCPA and Rees-Levering among others  Actively participate in team meetings to improve workflows, collection processes, and department efficiencies. Additional Job Functions:  Work effectively in a high-pressure, high-volume environment  Display professionalism and empathy  Handle customer questions with a goal of resolving all issues within first contact/call  Demonstrate strong verbal and written communication skills  Refer available services to meet customers needs  Excellent computer skills including proficiency with Microsoft Suite products  Contribute to department projects as assigned  Other related duties as business needs arise Apply Job!Â
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