[Work From Home] Remote Live Chat Agent

Ready to take the next step in your career? Join us as a Remote Live Chat Agent! Whether you're in our Remote hub or working remotely, you'll be a core part of the team. This position requires a strong and diverse skillset in relevant areas to drive success. The salary for this position is set at a competitive salary.

 

 

This a Full Remote job, the offer is available from: United States Key Responsibilities: • Handling customer queries on Web Chat, E-mails and Social Media • Educate current and potential customers with product and service information • Maintain accurate customer records • Identify and escalate priority issues to the Team Leader and Ops Team • Actively participate in team meetings Key Performance Indicators: • Handle all queries in a polite, professional manner • Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution • Educate customers on services and processes • Escalate any issues to the Team Leader • Achieve agreed KPIs and Objectives • Adhere strictly to shift schedules • Adhere to laid down internal policies, procedures and processes • Work collaboratively with the team Qualifications • A Bachelors degree from any stream if a Fresher • Minimum HSC with a minimum of 1 year of relevant experience • Passionate about customer care • Good typing skill • Fluent in written and spoken English • Able to work well under pressure and under minimum supervision • A fast learner who is able to work with set targets • Must be time flexible and able to work in a rotational shift system including Public holidays and weekends Additional Information • IT Asset provided • 5 Days working • Health and vision Insurance • Annual Bonus • Night Shift Allowance • Overtime Payment • Referral Hire Bonus • Team Outings • Education allowance (Training courses, Udemy, Coursera, etc.) • Job Location: Remote This offer from "Jiffy Lube International" has been enriched by Jobgether.com and got a 78% flex score. Apply Job!

 

Are You the One We're Looking For?

If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you.

Apply To This Job