[Work From Home] Customer Service Representative, Part-Time

Thrive in a culture of innovation and teamwork. We're hiring a Customer Service Representative, Part-time! This role is located at our Remote facility. This position requires a strong and diverse skillset in relevant areas to drive success. An attractive remuneration of a competitive salary is on offer for the successful candidate.

 

 

Description: • The Customer Service Representative is responsible for handling inbound customer calls from both providers and members. • Ensure that the highest level of service is provided no matter what the question or concern. • Answer questions from providers and members about benefits and eligibility, while ensuring communication remains courteous and respectful at all times. • Maintain a high accuracy level by providing complete and accurate information at all times. • Document notes of each call to ensure all information is saved correctly. • Abide by all Customer Service Goals as set by the Manager of the department. • Ensure adherence of Customer Service metrics. • Handle call backs and escalations: Escalate calls to the necessary department when appropriate. • Make callbacks to customers as needed. Requirements: • 0-1 years related work experience. Experience Details: of inbound call center experience in the health insurance industry. • High school diploma or GED • Excellent verbal and written communication skills are required. • Qualified candidates should have a professional phone voice. • Must possess good, basic computer and typing skills. • Able to demonstrate proficiency in Microsoft Office (specifically Word, Excel and Outlook) Benefits: • Insurance Benefits • 401(k) Match • Wellness Incentives • Growth Opportunities • Paid Time Off + Holidays • Amazing In-Office Culture Apply Job!

 

Don't Hesitate, Apply!

Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today!

Apply To This Job