Fully remote work from home customer service rep (inbound only) (U.S only) in Florida in KINCO CSR HOME SOLUTIONS
Job title: Fully remote work from home customer service rep (inbound only) (U.S only) Company: KINCO CSR HOME SOLUTIONS Job description: About the Customer Service Representative Position Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence. The best CSRs are genuinely delighted to help customers. They're tolerant, empathetic, and intensely communicative. They love to talk. Customer service representatives can put themselves in their clients' shoes and advocate for them when necessary. Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don't have enough knowledge to fix the problem. Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.
Benefits
Offered
- 401k
- Dental
- Health
- Vision
Customer Service Representative Responsibilities
- Handle high amounts of incoming calls
- Identify and evaluate customers' needs to deliver satisfaction
- Build sustainable relationships of trust through open and interactive discussion
- Provide accurate, valid and comprehensive information by using the right methods/tools
- Reach personal/customer service team targets and call handling quotas
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
Customer Service Representative Requirements
- You must have a Desktop or Laptop
- HARD DRIVE: you must have 20Gb or more of free space
- MEMORY: you must have 4Gb of ram or more
- OPERATING SYSTEM: you must have window 10 or better or AMD APU class or better, clocked at
Dual-core 1.4 GHz or better.
- Mac Books are accepted.
- NOTE: Atom, Celeron, Pentium, and Opteron processors are not permitted no chrome books
- INTERNET: can you be hard wired to the internet ( cord going from the router to your computer) NO WIFI
- Track record of not just reaching, but exceeding quota requirements
- Strong phone administration skills and active listening capabilities
- Customer orientation and capacity to adapt/respond to different types of characters
- Exceptional communication and presentation skills
- Ability to multi-task, prioritize, and control time effectively
- MacBooks and Chromebook are not permitted
Expected salary: Location: Florida Apply for the job now! Apply Job! Apply to this Job