Trigyn Technologies – Help Desk Technician – Essex, MD
Job title: Help Desk Technician Company: Trigyn Technologies Job description: Trigyn's direct client has a long term contract assignment for Help Desk Technician. The ideal candidate must possess the following: Required:
- Possession of a high school diploma or an appropriate equivalent, plus one year of experience in an inbound call center environment
- Two years installing, configuring, maintaining, and trouble-shooting personal computers and related equipment, operating systems, and software applications, preferably in a large, multi-site agency.
- Experience with remote troubleshooting
Desired Skills:
- Possession of A+ (Remote Technician) and Network+ certification is preferred
- Knowledge of computer operations and support
- Skill in installing, configuring, maintaining, and trouble-shooting personal computers and related equipment
- Skill in installing, configuring, maintaining, and trouble-shooting operating systems, software applications, and cabling components
- Skill in providing technical assistance, guidance, and training to users of varying levels of skills and abilities
- Skill in establishing and maintaining effective working relationships
- Skill in effectively prioritizing assignments and tasks
- Ability to deescalate customers
Responsibilities:
- Communicates with all levels of customers
- Installs and configures applications and other supported software packages
- Performs basic troubleshooting and triage of computers via remote computer access and phone
- Resolves routine issues and problems related to hardware and software
- Creates tickets for all problems called into the Technology Helpdesk
- Quickly escalates issues and problems that are not resolvable as necessary
- Assists clients with resolving device related issues via telephone support
- Helps determine technical needs of supported systems
- Participates as team member on projects
- Records activities in the service desk software system
- Updates/Creates internal supported system documentation
- Communicate technical issues, risks, and approaches to clients
Hours and Location 1. Work location will be remote work until further notice 2. Work hours will be determined during hire but will be 7.5 hours per day between the hours of 7:00 AM and 4:15 PM. For Immediate Response call 703-454-2948, or send your resume to TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 30 years. TRIGYN is an ISO 9001:2015, ISO 27001:2013 (ISMS) and CMMI Level 5 certified company. Expected salary: Location: Essex, MD Apply for the job now! Apply Job! Apply to this Job